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Not being able to edit any Sales Booster feature on Xstore theme.

This topic has 3 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

minnandra

Participant

September 6, 2024 at 21:29

I have been trying to edit the settings of Progress Bar and Cart/Checkout progress bar. But whenever I click on settings, screen goes blurry but no popup appears. Hence, I am not able to edit the settings of these feature. I can enable or disable the features but I am not able to edit the settings.

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#413389 Copied Theme version: 9.4.1

2 Answers

Tony Rodriguez

Support staff

September 7, 2024 at 05:56

Hello, @minnandra,

Thank you so much for purchasing our theme and contacting our support center.

1/ Do you use Chrome browser? Please make sure you cleared the cache of the browser.
Record for us a video of your actions and the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#413406 Copied

Andrew Mitchell

Support staff

September 7, 2024 at 18:17

Dear minnandra,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#413479 Copied
Tagged: fix xstore editing issues, improve woocommerce sales booster, sales booster feature editing, wordpress woocommerce templates, xstore sales booster solutions, xstore theme troubleshooting
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Not being able to edit any Sales Booster feature on Xstore theme.

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