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Not compatible with WP Multisite installation

This topic has 28 replies, 2 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

  • Avatar: IndianBuyer
    Imran
    Participant
    November 23, 2014 at 15:35

    Hi there,

    I installed this theme on a WP multisite installation. The primary site had some different theme and then I added a site and tried to use this theme for it. I was unable to download the demo content nor was I able to download any templates out of the long list of templates in your theme. Please suggest a solution.

    Thanks

    #26099 Copied
    27 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    November 24, 2014 at 14:14

    Hello,

    Did you install the theme as described in our documentation?
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #26194 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    November 24, 2014 at 18:39

    Hi,

    Plz check the private content.

    Please, contact administrator
    for this information.
    #26285 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 25, 2014 at 13:49

    Hello,

    I’ve just activated Royal theme and the required plugins and the site is working fine.
    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    #26481 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    November 28, 2014 at 09:43

    Hi Eva,

    I had mentioned that I require the theme on the other site and not the primary site. But you have added it to the primary site 🙁

    Please do the needful and revert.

    Thanks

    #27102 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 28, 2014 at 13:41

    Hello,

    Please specify on what site you’re unable to install demo content.

    Thank you.
    Regards,
    Eva Kemp.

    #27167 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    November 28, 2014 at 14:15

    http://www.skssbharosa.com/test

    #27177 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 28, 2014 at 15:25

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    #27199 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    November 28, 2014 at 18:24

    Have sent you the FTP credentials.

    Please, contact administrator
    for this information.
    #27222 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 28, 2014 at 19:28

    Hello,

    Have you changed wp-admin panel credentials?
    We’re are unable to log in now.
    Please check.

    Regards,
    Eva Kemp.

    #27232 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    November 29, 2014 at 07:25

    It is the same that I had shared earlier.

    Please, contact administrator
    for this information.
    #27254 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    November 29, 2014 at 07:29

    Also please update the theme. A new release has come.

    #27255 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 29, 2014 at 15:41

    Hello,

    Sorry, but we are unable to log in now.
    Could you please reset the password?

    Regards,
    Eva Kemp.

    #27300 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    November 29, 2014 at 16:20

    Have reset it…

    Please, contact administrator
    for this information.
    #27304 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 29, 2014 at 16:47

    Hello,

    I’ve installed Woocommerce plugin and now the site is working fine.
    Please check.
    You can update the theme downloading the package http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 and follow our instruction: https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”).

    Thank you.
    Regards,
    Eva Kemp.

    #27312 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    November 29, 2014 at 17:48

    Thanks a ton Eva 🙂

    #27319 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 29, 2014 at 19:48

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #27336 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    November 30, 2014 at 16:45

    Hi Eva,

    I am facing the same problem while trying to use the theme for a third site. Neither am I able to “Install base demo content” nor am I able to Install any of the long list of versions.

    Please let me know the steps you did last time.

    Thanks

    #27365 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    November 30, 2014 at 17:23

    Also need to update the Ultimate Addons plugin.

    #27368 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 1, 2014 at 14:14

    Hello,

    On a clear WordPress installation you must install Woocommerce plugin at first and its pages.
    Then install the theme and the required plugins. When this is done you can proceed with the base demo content installation. Please refer to our documentation: https://www.8theme.com/demo/docs/royal/#!/demo_data_installation

    Have you changed the FTP credentials for skssbharosa.com?
    I’m unable to log in to update Ultimate VC Addons plugin.

    Regards,
    Eva Kemp.

    #27451 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    December 1, 2014 at 14:43

    Hi Eva,

    You can now use the same login credentials as before.

    I am referring to the same multisite installation and not a fresh installation. You had helped me with the installation on the second website but now i have created a third site on the same multisite installation. And again it is not working.

    Please send me the steps that you had done for the earlier site. I want to try it on my own.

    To avoid delays, can we get on a web chat?

    #27458 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    December 1, 2014 at 14:50

    Hi Eva, i need to submit the websites quickly to my client hence I will request quick response from your side.

    Thanks

    #27459 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 1, 2014 at 18:04

    Hello,

    You didn’t activated VC plugin before demo data installation.
    I’ve activated it and installed base demo content.
    Please check the site now http://www.skssbharosa.com/skssclub/

    Regards,
    Eva Kemp.

    #27530 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    December 1, 2014 at 19:25

    Have you updated Ultimate Addons plugin?

    #27536 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    December 1, 2014 at 19:42

    Oh yes, it was only the VC plugin that I had missed 🙁

    Thanks a ton.

    Please update Ultimate Addons plugin.

    Thanks again for all the help 🙂

    #27537 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 2, 2014 at 12:05

    Hello,

    I’ve updated Ultimate VC Addons plugin.

    Regards,
    Eva Kemp.

    #27624 Copied
    Avatar: IndianBuyer
    Imran
    Participant
    December 2, 2014 at 18:41

    Thanks a lot 🙂

    #27719 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 3, 2014 at 01:07

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #27774 Copied
  • Viewing 28 results - 1 through 28 (of 28 total)

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