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Not exactly what I saved. Please need your advice.

This topic has 3 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

SS

Participant

January 24, 2024 at 19:17

Hi Team Support,

I need your advice. I just purchased the theme and imported one of the demos. Already tried several times to clear up caches. The changes are not exactly what I saved.

Example issue, the home page is still having the demo header while some pages have the header that I changed the color and header type.

Please tell me where is the setting to make it all having the same header?

Thanks,

Please, contact administrator
for this information.

#381152 Copied Theme version: 9.2.6. WooCommerce version: 8.5.1

2 Answers

Tony Rodriguez

Support staff

January 25, 2024 at 07:15

Hello, @SS,

Thank you so much for purchasing our theme and contacting our support center.

We would like to bring to your attention a couple of steps that may assist you in resolving the header configuration issue on your website:

1. It is possible that a custom header has been implemented on your site. To edit this header, please navigate to the XStore > “Theme Options,” then proceed to “Header Builder,” followed by “Multiple Headers.” Here, you can select and edit the custom header designated for the Front page.

2. For detailed guidance, We encourage you to thoroughly review the instructions provided in our theme documentation. You can access this resource at the following link: https://www.8theme.com/documentation/xstore/woocommerce/product-images/.

3/ Should the problem persist after following the aforementioned steps, we would be grateful if you could create temporary wp-admin access. Kindly share the access details within the private content area of our support channel. This will enable our team to examine your settings closely and gain a comprehensive understanding of the issue.

As a precautionary measure, we strongly recommend that you perform a complete backup of your website prior to making any changes.

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#381174 Copied

Andrew Mitchell

Support staff

January 25, 2024 at 09:18

Dear SS,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#381191 Copied
Tagged: advice, customization, support, themes, troubleshooting, woocommerce, wordpress
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Not exactly what I saved. Please need your advice.

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