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Not getting Theme update notification - by Umair1191

This topic has 6 replies, 3 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

  • Avatar: Umair1191
    Umair1191
    Participant
    January 7, 2020 at 19:43

    Hi, I am not getting theme Update notification in my Dashboard -> Updates but xStore Core plugin continues asking to update XStore theme to 6.2.6 version. Please advise.
    Also I am getting 2 XStore themes in my Appearance -> Themes, why I am getting 2 themes?
    The one which is active and I am working on is not latest but which I got another one is latest version 6.2.6 please advise me on this.
    Thanks

    #227855 Copied Theme version: 6.2.5
    5 Answers
    Avatar: John Holden
    John Holden
    Support staff
    January 8, 2020 at 05:48

    Hi,

    Please send:

    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    #227867 Copied
    Avatar: Umair1191
    Umair1191
    Participant
    January 8, 2020 at 06:51

    Hi, Please find attached Details.

    Please contact administrator
    for this information.
    #227875 Copied
    Avatar: Umair1191
    Umair1191
    Participant
    January 8, 2020 at 07:05

    Comment added

    Please contact administrator
    for this information.
    #227876 Copied
    Avatar: Umair1191
    Umair1191
    Participant
    January 8, 2020 at 08:43

    Hi, I am waiting. Did you update?

    #227883 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 8, 2020 at 18:13

    Hello,

    Sorry for the delay in answering.
    You have renamed theme folder and it caused your issue. If you renamed theme then autoupdate method won’t work for you. Use only FTP method to update theme next time.
    Check site now.

    Regards

    #227902 Copied
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