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Not listing some product - by Backes1 - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

  • Avatar: Backes1
    Backes1
    Participant
    August 15, 2020 at 12:59

    hi Rose,

    System is not listing this product. Maybe you can help me about it!
    I am already deactivated my cache plugin.
    https://prnt.sc/u016a9
    via admin section https://prnt.sc/u014p1
    via serach field https://prnt.sc/u0153m

    #248014 Copied Theme version: 6.3.9.1 WooCommerce version: 4.3.3
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2020 at 08:13

    Hi Backes1,

    Go to Appearance > Themes > install and activate Storefront theme and test if you have the same problem when the default WooCommerce theme is activated. Keep in mind that widgets could be messed up after switching and you will need to place them back once enable XStore again.
    Let me know if you have the mentioned issue with the product when the default theme is activated.

    Regards

    #248059 Copied
    Avatar: Backes1
    Backes1
    Participant
    August 16, 2020 at 12:50

    Hi Rose,
    I can not do that test
    I wouldn’t know how to organize widgets again and site is online
    anyother idea?

    #248076 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 17, 2020 at 15:28

    Hello,

    Make sure that the mentioned product is visible for search http://prntscr.com/u117dk
    Because I don’t see issues with the search of the other products.

    Regards

    #248202 Copied
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