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Not Load customize.php – is infinitely loading

This topic has 8 replies, 3 voices, and was last updated 8 months ago ago by Luca Rossi

lycbr

Participant

June 7, 2024 at 17:17

I don’t know how to solve it, I can’t get costumize.php to appear. I CANNOT customize anything:
1. I have already downgraded from php 8.3 to 7.4

2. I have already updated Patcher

3. I have already reset Htacess

4. Already change php to 7.1 / 7.2 and nothing

5. I have already increased .phpinit

6. I have already deleted Xtore Core and installed it again

7. I have already deactivated all plugins and tested

8. I have already deactivated Sales Booster and nothing

9. I must have completed more tasks that I don’t remember

I have already requested 16 help. And still nothing.

I DON’T KNOW WHAT TO DO TO FINALIZE THIS PROJECT.

Someone for the holy Christ! Would you help me?

Please, contact administrator
for this information.

#398688 Copied Theme version: 9.3.11

7 Answers

Tony Rodriguez

Support staff

June 8, 2024 at 07:37

Hello, @lycbr,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ Could you kindly provide a detailed description of your request or specify the goal you wish to achieve? Additionally, for us to assist you effectively, please provide your site’s wp-admin access credentials in the designated private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

We look forward to addressing your needs promptly.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#398727 Copied

lycbr

Participant

June 17, 2024 at 19:28

Play VIdeo for error

Please contact administrator
for this information.

#400248 Copied

Luca Rossi

Support staff

June 18, 2024 at 06:47

Dear @lycbr,

We hope this message finds you well. We would like to inform you that we have temporarily disabled the following third-party plugins, which has resulted in the restoration of functionality to the customizer:

https://prnt.sc/rwhvKIAyQ5cS

Please be advised that any issues related to third-party plugins should be directed to the respective plugin authors, as these fall outside the scope of our standard support services.

Thank you for your understanding.

Best regards,
The 8Theme Team

#400266 Copied

lycbr

Participant

June 18, 2024 at 19:52

Not solve man

Please contact administrator
for this information.

#400359 Copied

Luca Rossi

Support staff

June 19, 2024 at 06:41

Hi @lycbr,

The customizer is working just fine on our end, please check the video: https://www.awesomescreenshot.com/video/28763310?key=a7dfceeeee64f82a567759305bf9d248.

Why using Loco Translator still cannot translate the theme?

Can you please also tell us which texts are not translated?

Thank you!

#400387 Copied

lycbr

Participant

June 19, 2024 at 12:54

The Buy Now Button does not change to Buy, among others that you can see in the theme that is still in EN.

Please contact administrator
for this information.

#400468 Copied

Luca Rossi

Support staff

June 20, 2024 at 10:51

Dear @lycbr,

We hope this message finds you well.

When click on edit Head with customize mode. Several items do not open for customization (in the specification). Research, account, scholarship for example. The Buy Now Button does not change to Buy, among others that you can see in the theme that is still in EN.

We have noticed that your website is currently in development mode. We recommend that you disable all caching plugins at this stage to ensure optimal performance and stability. Once your website is fully stable, you may re-enable these plugins.

Additionally, we would like to inform you that all texts within the XStore theme and XStore Core plugin are designed to be translatable. Following your recent synchronization, we have successfully updated and translated the “Buy Now” button text. For your reference, we have attached an image that displays the updated button.

If you still can’t translate any texts, please let us know. We’re ready to help you!

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#400636 Copied
Tagged: best selling, customize.php not loading, ecommerce solutions, infinitely loading issue, troubleshooting, woocommerce themes
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