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Not one filter is working in my online store

This topic has 8 replies, 3 voices, and was last updated 2 days, 8 hours ago ago by Luca Rossi

ayoub

Participant

July 1, 2024 at 16:54

Hello there, I am trying to setup my online store for the first time, and I encountered some problems regarding filters in the shop page, not even a single filter is working(either in the sidebar or in main area).
I tried disactivating plugins and clearing cache but it amounts to nothing.

What could be the problem fellas?
thanks

#402629 Copied Theme version: 9.3.10

7 Answers

Tony Rodriguez

Support staff

July 2, 2024 at 05:31

Hello, @ayoub,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/48-widgets-custom-widget-areas

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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#402646 Copied

ayoub

Participant

July 2, 2024 at 11:30

Thanks for the kind reply
There you go, I added the credentials in the private area.

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#402737 Copied

Tony Rodriguez

Support staff

July 2, 2024 at 11:44

Hello, @ayoub,

Thank you for your response.

Upon reviewing your website, we have noticed that you are currently utilizing an outdated version of the XStore theme and the XStore core plugin.

To ensure optimal performance and security, we kindly request that you update your theme, core plugin, and any other associated plugins to their latest versions. After updating, please verify the functionality of your site once again.

For detailed guidance on how to update your theme and plugins, please refer to our documentation:

– Theme Update Instructions: (https://xstore.helpscoutdocs.com/article/63-theme-update)
– Plugins Update Instructions: (https://xstore.helpscoutdocs.com/article/37-plugins-update)
– Update History: (https://xstore.8theme.com/update-history/)

We trust this information will be helpful to you. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#402742 Copied

ayoub

Participant

July 2, 2024 at 12:39

Thank you for your response.
After Updating the theme and its necessary plugins, I still face the same issues regarding filtering(by category, brand and some other attributes) and sorting the products on the shop page.

#402752 Copied

Luca Rossi

Support staff

July 3, 2024 at 07:03

Dear Ayoub,

We hope this message finds you well.

We have recently updated the permalink structure to “Plain” on our end, and I am pleased to inform you that the filter functionality has been restored successfully. You can view the changes here: https://prnt.sc/Mv1nACodPA5w.

Could you kindly reach out to your hosting provider regarding the Mode_Rewrite issue at your earliest convenience? Your assistance in resolving this matter would be greatly appreciated.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#402834 Copied

ayoub

Participant

July 3, 2024 at 23:22

Horay! it’s working.
Thank you so much for the time put into resolving this issue.
Regarding the Mode_Rewrite, I don’t quite understand what is it for and what’s the issue with it.

#402961 Copied

Luca Rossi

Support staff

July 4, 2024 at 06:09

If you need anything else please let us know.

Best Regards,
8Theme’s Team

#402982 Copied
Tagged: fix woocommerce store filters, repair woocommerce product filter, resolve online store filter issues, troubleshoot woocommerce filter problems, woocommerce filters not working, wordpress templates filter issue
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Not one filter is working in my online store

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