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Not possible to change some style setting

This topic has 10 replies, 2 voices, and was last updated 10 months, 1 weeks ago ago by Tony Rodriguez

Nonsololevents

Participant

January 11, 2024 at 21:09

Setting problem

Please, contact administrator
for this information.

#379643 Copied Theme version: 9.2.5

9 Answers

Tony Rodriguez

Support staff

January 12, 2024 at 09:26

Hello, @Umberto,

Thank you for your recent theme purchase and for reaching out to our support center.

To better understand and address the situation on your site, we kindly request temporary wp-admin access. To provide this access, you can create a new user account with an administrator role via the Dashboard. Please share the username and password with us privately using the Private Content area.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

Note: Before sharing your site’s wp-admin URL and access details, we recommend taking a complete backup of your site.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#379673 Copied

Nonsololevents

Participant

January 12, 2024 at 17:03

Thanks for a answer.

Please contact administrator
for this information.

#379747 Copied
Tony Rodriguez

Support staff

January 13, 2024 at 08:16
Hello, @Nonsololevents,

1) We understand your concern regarding the color changes in the contact form. It seems that the lines under “Your Name,” “Your Email,” and “Your Message” are not reflecting the desired colors, and the hover border colors in the contact form cannot be altered from the theme options.

To address these concerns, we recommend making customizations using the provided CSS. Follow these steps:

Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
Insert the following CSS code into the designated location:
```
.wpcf7-form input[type=text]{
border-bottom: 1px solid #F20808 !important;
}

.wpcf7-form input[type=text]:focus{
    border-bottom: 2px solid #12EF31 !important;
}
 .wpcf7-form textarea:focus {
    border-bottom: 2px solid #F9E30E !important;
}
```
For a visual reference, we have attached images illustrating the changes. You can view them by clicking on the following image link: https://imgur.com/a/ScO8gY3 .

Note: You can change the color as you desire.

2) We appreciate your feedback. However, your request is a bit unclear to us. Could you please provide more details or describe your desired goal in greater detail? Specifically, let us know what issues you are facing on mobile phones with the visibility of the email address. This will help us better understand your concern and enable us to check and assist you more effectively.

Kind Regards,
8theme team
#379778 Copied
Nonsololevents

Participant

January 13, 2024 at 14:31

Hi,
Thanks for your Email and support.
Sorry, I’ll try to write explane better in English.

Let me Know please.
I thank you in advance

Please contact administrator
for this information.

#379802 Copied

Tony Rodriguez

Support staff

January 15, 2024 at 09:12

Hello, @Nonsololevents,

1) We are pleased to inform you that we have successfully addressed the email display issue you reported.

To resolve this, we made the necessary adjustments using WP Bakery on the home page. Specifically, we edited the Email info box in the contact form’s content section and set the font size to 13.

Please refer to the attached image for further guidance: https://imgur.com/a/4Oc0D9l

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the solution involved the addition of CSS code to your site. This was done within the XStore Theme Options, specifically under the ‘Theme Custom CSS’ section and then within the ‘Global CSS’.

Should you require visual confirmation, please refer to the attached images.
https://postimg.cc/VrNxFWkP and https://postimg.cc/XZshXBcH

3) To get started, log in to your WordPress dashboard navigate to the homepage edit with the help of WP Bakery, and find the specific info box associated with your contact form.
Within the WPBakery editor, identify the title section within the info box and click on it to access the editing options. Look for a setting related to text color or a similar option. You can adjust the color using the available color picker or by entering the desired color code.
Remember to save your changes to ensure they take effect. For a visual guide, please refer to the attached image: https://imgur.com/a/L0eaRxO

We appreciate your patience and cooperation in this matter. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#379909 Copied

Nonsololevents

Participant

January 15, 2024 at 10:34

Hi Tony,
Thank you for your help and for solving some of the problems described.

Please contact administrator
for this information.

#379920 Copied

Tony Rodriguez

Support staff

January 15, 2024 at 13:24

Hello, @Nonsololevents,

We hope this message finds you well. Firstly, we would like to extend our sincere apologies for any inconvenience caused by the text size adjustment to 13. We understand the importance of a comfortable reading experience, and we regret any frustration this may have caused.

After a thorough investigation, we want to clarify that the current text size setting of 13 is the maximum size available within the template, and unfortunately, there is no alternative option to further increase the text size. We acknowledge that this limitation may not meet your specific needs, and we genuinely apologize for any inconvenience this may have caused.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#379936 Copied

Nonsololevents

Participant

January 15, 2024 at 18:29

Ho tony,
No problem I ll try other solution, maybe change the Contactform.
Thanks for your support

#379990 Copied

Tony Rodriguez

Support staff

January 16, 2024 at 07:08

Hello, @Nonsololevents,

You’re welcome! If you have any more questions or need further assistance in the future, feel free to reach out. Good luck with finding a solution for your contact form, and have a great day!

Kind Regards,
8theme team

#380023 Copied
Tagged: style setting issues, troubleshooting woocommerce styles, unchangeable woocommerce styles, woocommerce templates, wordpress, wordpress template problems
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