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Not receiving order emails to my gmail inbox

This topic has 2 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

The Giftery Israel

Participant

May 22, 2022 at 09:12

As of last week, I have not been receiving order emails to my inbox. would you be able to please assist in the matter?

#324382 Copied Theme version: 8.1.5

1 Answer

Rose Tyler

Support staff

May 22, 2022 at 12:07

Hello,

1/ Is our Email Builder enabled on your site?
2/ Please check if you have the same error when a default theme is activated.
3/ Update theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
4/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Regards

#324390 Copied
Tagged: email, gmail, inbox, notification, order, woocommerce, wordpress
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