This topic has 2 replies, 2 voices, and was last updated 1 hours, 30 minutes ago ago by Tony Rodriguez
Hello. Currently, there is a problem where the shipping cost is added to the total on the checkout page, but the shipping cost is not displayed separately. The shipping cost is calculated in the cart, but it is not displayed on the checkout page. When I change the theme, it appears fine, but when your theme is applied, it does not appear. Is there a way to solve this?
Hello, @Shala,
Thank you so much for purchasing our theme and contacting our support center.
1/ Please provide screenshots when you change the theme, it appears fine.
2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.
In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:
WP Admin URL:
WP Admin Username:
WP Admin Password:
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
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