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Not showing relevant product page after selecting the product category on sidebar

This topic has 9 replies, 4 voices, and was last updated 7 months ago ago by Andrew Mitchell

Chandru

Participant

April 27, 2024 at 07:38

Hello Team. The page never stops loading when I choose a category in the sidebar filter, but it never displays the relevant product page. But, the relevant product page appears when I open that category in a separate tab. Video attached

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#393153 Copied Theme version: 9.3.7

8 Answers

Rose Tyler

Support staff

April 27, 2024 at 08:51

Hello, Chandru,

Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience caused by the page loading problem you are experiencing when using the sidebar filter on our website.

We appreciate the video you attached as it helps us understand the issue better.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

#393156 Copied

Chandru

Participant

April 27, 2024 at 11:59

Have attached my FTP details

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for this information.

Files is visible for topic creator and
support staff only.

#393174 Copied

Rose Tyler

Support staff

April 27, 2024 at 12:10

Hello, Chandru,

We regret to inform you that we are currently unable to establish a connection. Could you kindly attempt to connect to the FTP using FileZilla, which can be downloaded at https://filezilla-project.org/? After doing so, please provide us with the correct credentials.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#393177 Copied

Chandru

Participant

May 6, 2024 at 11:28

File zilla Username password as requested

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for this information.

#394113 Copied

Jack Richardson

Support staff

May 6, 2024 at 13:52

Dear @Chandru,

We hope this message finds you well. We have identified the cause of the issue you encountered. It appears that the Products Grid widget (https://prnt.sc/ofj4ZmebV8K5) was utilized instead of the Archive Products widget, which is necessary for Product Archives templates. The latter has been successfully implemented in all other Archive Builders templates, as shown here: https://prnt.sc/L5OmUe7MkkxN.

Upon a detailed examination of the code, particularly the Ajax filter action, it was observed that the current Archive Products widget in Elementor should be replaced with the one from the Ajax-loaded page. In the specific product category template where the Product Grid element was used (with hardcoded products for output), no new Archive Products widget was found for replacement. To address this, we have added Archive Products widgets to that template as well.

To completely resolve your query, we recommend setting the conditions correctly on each of your Product Archive templates or resetting all and then verifying, as currently, some templates have empty conditions, as indicated here: https://prnt.sc/MS1iBGv7l8b4.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,

Jack Richardson
8Theme’s Team

#394138 Copied

Chandru

Participant

May 6, 2024 at 15:48

Hi guys still i am facing the issue

Please contact administrator
for this information.

#394157 Copied

Jack Richardson

Support staff

May 7, 2024 at 07:55

Hello @Chandru,

1/ Did you check if the Ajax filters works correctly with the solution we asked you to test ?
“To completely resolve your query, we recommend setting the conditions correctly on each of your Product Archive templates or resetting all and then verifying, as currently, some templates have empty conditions, as indicated here: https://prnt.sc/MS1iBGv7l8b4.”

2/ It seems you have CDN cache active on your web-site which prevents us to make fixes directly on your web-site. Could you please, disable it temporary ?

Kind regards, Jack Richardson

#394216 Copied

Andrew Mitchell

Support staff

May 19, 2024 at 07:24

Dear Chandru,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#395832 Copied
Tagged: product category selection issue, relevant product display problem, sidebar category selection, troubleshoot woocommerce templates, woocommerce product page error, wordpress woocommerce templates
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Not showing relevant product page after selecting the product category on sidebar

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