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Not working on iphone after template update

This topic has 6 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

bemery21

Participant

June 4, 2019 at 21:24

For some reason, since I did the template update yesterday, it no longer displays correctly on phones.

#214983 Copied Theme version: 2.4.x

5 Answers

Rose Tyler

Support staff

June 5, 2019 at 07:14

Hello,

What exactly doesn’t work correctly? Please provide URL of your site and screenshots.
Have you cleared the cache of the browser on your mobile?
Provide temporary wp-admin and FTP access also.

Regards

#214993 Copied

bemery21

Participant

June 5, 2019 at 14:08

I have to keep turning the template on and off to keep it working on the web. There is no way to upload a screen capture here but if you open the URL on an iPhone you will see it is just the directory list.

I am going to have to restore a backup from before the update to correct the issue. Will give you a couple hours to reply with a possible solution before I do that so you can see the problem, but customer is upset.

#215043 Copied

Rose Tyler

Support staff

June 5, 2019 at 14:26

I can see the problem on the desktop also.
Looks like not all files were uploaded correctly.
We would recommend you to create a staging site (full copy of the production site; to avoid problems on the production site and be able to fix problems without rush), update theme and all the included plugins to latest versions and then check the problem. In case the issue still appears then reply back with access to the staging site (wp-admin and FTP access) and we’ll check it in more details.
If you want we can help you with theme and plugin update, on the staging site.

Regards

#215045 Copied

bemery21

Participant

June 5, 2019 at 14:55

It only behaves properly when I am logged it. Otherwise it is just the directory listing. Restoring Back up.

#215052 Copied

Olga Barlow

Support staff

June 5, 2019 at 15:08

Hello,

Do you use cache plugin or server cache or CDN? It could be the reason of your problem. And you just need to clear plugin, server or CDN cache.

Regards

#215057 Copied
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