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Off Canvas add to cart not showing but goes to cart page

This topic has 4 replies, 2 voices, and was last updated 5 months ago ago by Tony Rodriguez

danny

Participant

October 23, 2024 at 22:08

Hello. I was wondering if you can help me out with my site?

I’m not sure if its because I designed the header in elementor but when i click on my cart icon, instead of the off canvas showing it goes to my cart page? I thought it was my caching plugins so i disabled it but the issue still persist.

Would you be able to help me out with this? Please and thank you.

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#420214 Copied Theme version: 9.4.3

3 Answers

Tony Rodriguez

Support staff

October 24, 2024 at 05:57

Hello, @danny,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
8Theme’s Team

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danny

Participant

October 29, 2024 at 22:06

hello. I disabled all my plugin . i left woocommerce, elementor and xstore core. I’ve also disconnected cloudflare. The issue still persist. can you help me? if i change the cart to open on hover instead of click, it works. However, on mobile you would need to click so the hovering wouldnt work for mobile.

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Tony Rodriguez

Support staff

October 30, 2024 at 05:23

Hello, @danny,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and revisit your website to verify the changes.

To address the problem, we have disabled the site preloader under Elementor, which has effectively resolved the issue.

We hope this solution meets your expectations. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

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