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Off-canvas cart doesn’t work anymore when I add to cart a product

This topic has 8 replies, 4 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Kiki

Participant

April 3, 2023 at 10:40

Hi, I have problems with the off-canvas cart. It doesn’t open automatically when I add a new product and when I click on it doesn’t show any product and it’s empty. The problem is only with the off-canvas cart.

Please, contact administrator
for this information.

#352076 Copied Theme version: 9.0.4 WooCommerce version: 7.5.1

7 Answers

Tony Rodriguez

Support staff

April 3, 2023 at 11:28

Hello Kiki,

Try to disable Elementor Pro and check how it works then.

If this solves the problem, contact support of Elementor Pro, and provide us with FTP access, so we can take a closer look at the situation.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#352087 Copied

Kiki

Participant

April 4, 2023 at 08:40

Hello, I’ve disabled Elementor Pro and you’re right, now it works. But I still need to use Elementor Pro. I’ll write the FTP access on private content area, thank you.

Please contact administrator
for this information.

#352200 Copied

Rose Tyler

Support staff

April 4, 2023 at 09:06

Hello Kiki,

We will have another specialist review your inquiry in greater detail and will be in touch with you.
We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#352213 Copied

WebsiteDude

Participant

April 4, 2023 at 09:47

I’d also welcome an update on this as I also use Elementor Pro and as such need to ensure that when an item is added to cart – this works as it should – quite often the item does not appear unless I do a page re-load.

#352229 Copied

Rose Tyler

Support staff

April 4, 2023 at 10:03

Hello Kiki,

From which Elementor Pro version update did you notice the problem? https://elementor.com/pro/changelog/
Could you please test it by uploading previous versions of the plugin?

Kind Regards,
8theme team

#352236 Copied

Kiki

Participant

April 4, 2023 at 10:07

Hello, the last one: 3.12.1

#352237 Copied

Rose Tyler

Support staff

April 4, 2023 at 11:07

Hello,

We’ve checked how it works with the default WooCommerce theme – Storefront and the problem persists, so it should be fixed by Elementor Pro.

Here is a such question already posted to Elementor Pro and they know it is their BUG ->
https://github.com/elementor/elementor/issues/21836

Please add your questions there as well to make Elementor submit an update asap.

One of our developers also posted details there, after testing.

Kind Regards,
8theme team

#352245 Copied
Tagged: add to cart, off-canvas cart, product, troubleshooting, woocommerce, wordpress themes
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