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Off-canvas content is not visible on mobile and desktop

This topic has 13 replies, 2 voices, and was last updated 2 hours, 35 minutes ago ago by Nitin Sharma

Nitin Sharma

Participant

January 23, 2025 at 09:37

When I click on “sign in” option in mobile, the off canvas content is way too right that it is not visible.
On desktop, when you click on the “my account” icon (the little man icon in the header) it only shows black background and nothing else.
Please help me fix this.

Also, how to create a customer dashboard, where they can login and see all the details about their account. When I try to login to my account that I’ve created as a test, it shows the details but most of the options that are available there simply takes me to “error 404” page and show no content.

When you click on “my account” menu icon, it shows “login” and “register” 2 option there
I want it to show sign in page and “create new account” button.

Please, contact administrator
for this information.

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#431875 Copied Theme version: 9.4.6

12 Answers

Rose Tyler

Support staff

January 23, 2025 at 15:00

Hello, Nitin Sharma,

Thank you for reaching out to us.

We can’t log in using the credentials you provided – https://prnt.sc/mZYc0CZyePF1

Best Regards,
8Theme’s Team

#431987 Copied

Nitin Sharma

Participant

January 23, 2025 at 17:08

There was spelling error, fixed it. Please help and share a response faster.

Please contact administrator
for this information.

#432021 Copied

Rose Tyler

Support staff

January 23, 2025 at 18:10

Hello, Nitin Sharma,

We appreciate your prompt response.

1/ Kindly clear your browser cache and check the functionality of the My Account Off-Canvas feature again.

2/ It works fine for us – https://prnt.sc/F70EiRbeeGpw

Best Regards,
8Theme’s Team

#432031 Copied

Nitin Sharma

Participant

January 23, 2025 at 18:28

Ok Great.
I see it now fixed.

other issues.
“it shows, login option and register option separately” at the same time on the my account page, if I am not logged into any account. Screenshot attached below.

I want to show only login option and an option at the bottom that says “register” or signup

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#432033 Copied

Rose Tyler

Support staff

January 24, 2025 at 09:38

Hello, Nitin Sharma,

Unfortunately, there is no such option by default.

Please try this option – https://www.8theme.com/documentation/xstore/xstore-features/account-login-register-tabs/

For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#432098 Copied

Nitin Sharma

Participant

January 24, 2025 at 21:49

how do I change the “social login” (i.e., login via GOOGLE and Facebook) button radius to 30 px throughout the website?

#432177 Copied
Rose Tyler

Support staff

January 26, 2025 at 10:47
Hello, Nitin Sharma,

Thank you for reaching out to us.

You can add custom CSS code by navigating to Theme Options > Theme Custom CSS > Global:

.et-google-login-button, .et-facebook-login-button { border-radius: 30px !important; }

Best Regards,
8Theme’s Team
#432263 Copied
Nitin Sharma

Participant

January 26, 2025 at 20:04

Thanks it worked.

There’s a new problem I noticed while placing a test order.
if customer places order without creating an account (there’s a checkbox that says “create account”) and then try to sign up with the same email, website does not show the data.
Any way to fix it?

#432310 Copied

Rose Tyler

Support staff

January 27, 2025 at 08:45

Hello, Nitin Sharma,

We would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because this is independent of the theme.

Best Regards,
8Theme’s Team

#432353 Copied

Nitin Sharma

Participant

January 27, 2025 at 10:03

Alright will do, Thanks.

But one things that’s problematic and I guess this is within your scope, that is:

White creating a new account, it only asks for email.
no password, no email verification.
if you add an invalid email address, it still creates your account.
I want to add verification method so that, customers need to put their own password and put OTP before their account is created.

How can this be achieved?

#432369 Copied

Rose Tyler

Support staff

January 27, 2025 at 10:26

Hello, Nitin Sharma,

Please read these articles – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/ https://woocommerce.com/document/configuring-woocommerce-settings/accounts-and-privacy/

Best Regards,
8Theme’s Team

#432374 Copied

Nitin Sharma

Participant

February 27, 2025 at 19:22

Hello
on the homepage, there a shortcode [product_page id= "4587"]
I love it but this is causing issues with SEO
the title of the product shows up as H1 tag and there is no way for me to change it. Please remove the H1 tag from this shortcode. and this should only happen on the homepage, it’s ok to keep the title as H1 tag on the single product page

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