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Old image Data importing/visibility issue in xstore theme

This topic has 6 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Artibdfl

Participant

August 28, 2023 at 13:48

Hi!

We used flatsome earlier and have a website that is 4 years old, but have redesigned everything on xstore and importing the data from the older website, but we are facing issues in assigning/calling/displaying images as the xstore theme is displaying images dating from date of purchase. So we are unable to view all the earlier images even if it is available in the database/backend.

Kindly let us know what is to be done in order to resolve this.

TIA

#365906 Copied Theme version: 9.1.12

5 Answers

Rose Tyler

Support staff

August 28, 2023 at 14:55

Hello, Artibdfl,

Thank you for getting in touch with us.

Sorry, but your request currently is a bit unclear to us. Please provide URL of page with the problem and some screenshots for a better understanding.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#365914 Copied

Artibdfl

Participant

August 29, 2023 at 12:12

Kindly check the link in private area for details. This issue is faced throughout the website.

Please contact administrator
for this information.

#366010 Copied

Rose Tyler

Support staff

August 30, 2023 at 09:04

Hello, Artibdfl,

We appreciate your prompt response.

Could you provide wp-admin access to your site?

Kind Regards,
8theme team

#366100 Copied

Artibdfl

Participant

August 31, 2023 at 08:02

Hi! Kindly check the private area.

Please contact administrator
for this information.

#366217 Copied

Rose Tyler

Support staff

August 31, 2023 at 09:03

Hello, Artibdfl,

We’ve checked the situation on your site, and we do not see any problem from our theme side.
We’ve changed the image URL in the product description (Private Content) , so you can check “Universal Nutrition Animal Cuts” now.
About the situation with images in the Media library, we would recommend you contact your hosting provider and WordPress support. To confirm that this situation is independent of our theme, you can temporarily activate any other theme on the site and check the Media library content.

We hope this information is helpful.

Kind Regards,
8theme team

Please contact administrator
for this information.

#366224 Copied
Tagged: data importing, image issue solution, old image visibility, website troubleshooting, woocommerce themes, wordpress, xstore theme
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