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On check out page product quantity + & – button is not working

This topic has 8 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Luca Rossi

Deep

Participant

July 10, 2024 at 07:30

on check out page product quantity + & – button is not working not able to increase and decrease quantity

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#403920 Copied Theme version: 9.3.14

7 Answers
Luca Rossi

Support staff

July 10, 2024 at 08:06
Hi @Deep,

We appreciate your prompt response.

Please try to add the next code in the functions.php file located in your child theme:
```
function etheme_update_cart_item_quantity() {
	if ( ( isset( $_REQUEST['item_id'] ) && $_REQUEST['item_id'] ) && isset( $_REQUEST['qty'] ) ) {
		global $woocommerce;
		if ( $_REQUEST['qty'] )
			WC()->cart->set_quantity( $_REQUEST['item_id'], $_REQUEST['qty'] );
		else
			WC()->cart->remove_cart_item($_REQUEST['item_id']);
	}
	WC_AJAX::get_refreshed_fragments();
}
```
If this doesn’t help, we need FTP access from you to check the issue more deeply.

Best Regards,
8Theme’s Team
#403925 Copied
Deep

Participant

July 10, 2024 at 08:17

how to and where to add this code? please guid me with the step by step process please

Please contact administrator
for this information.

#403932 Copied

Luca Rossi

Support staff

July 10, 2024 at 10:47

Hi @Deep,

We would need access to your WP Admin and FTP accounts to further investigate and address the problem.

To grant WP-Admin access, kindly create a new user account with an administrator role via your WordPress Dashboard. Once the account is set up, please securely share the login credentials with us through the Private Content section designated for this purpose.

For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

Thank you for your cooperation and assistance. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#403955 Copied

Deep

Participant

July 10, 2024 at 11:27

Details are Provided …

Please contact administrator
for this information.

#403974 Copied
Luca Rossi

Support staff

July 10, 2024 at 11:50
Hi @Deep,

We couldn’t connect to your FTP Accounts, please double check: https://prnt.sc/xrxmyLtiXpDA

If you can login to your FTP Accounts, please add the following code at the end of this file: /wp-content/themes/xstore-child/functions.php
```
function etheme_update_cart_item_quantity() {
	if ( ( isset( $_REQUEST['item_id'] ) && $_REQUEST['item_id'] ) && isset( $_REQUEST['qty'] ) ) {
		global $woocommerce;
		if ( $_REQUEST['qty'] )
			WC()->cart->set_quantity( $_REQUEST['item_id'], $_REQUEST['qty'] );
		else
			WC()->cart->remove_cart_item($_REQUEST['item_id']);
	}
	WC_AJAX::get_refreshed_fragments();
}
```
Hope it helps!
#403981 Copied
Deep

Participant

July 10, 2024 at 12:07

issue resolved thanks ….

Please contact administrator
for this information.

#403987 Copied

Luca Rossi

Support staff

July 10, 2024 at 14:28

Dear Deep,

We would like to inform you that the issue you reported will be addressed in our forthcoming updates.

We apologize for any inconvenience this may have caused you.

Best Regards,
The 8Theme Team

#404046 Copied
Tagged: checkout page issue wordpress, fix woocommerce checkout, quantity button not working, troubleshoot wordpress themes, woocommerce checkout issue, woocommerce product quantity error, wordpress themes problem
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On check out page product quantity + & – button is not working

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