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On some devices, the mega menu doesnot appear

This topic has 9 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Hanzla Nadeem

Hanzla Nadeem

Participant

January 19, 2024 at 10:44

In my main header, I have added menu, where one of them is mega menu. on some devices, the mega menu doesnot show. I opened my site on my friend laptop and in some of them, the mega menu ‘den’ doesnot show. It also doesnot show to me when I am in customization mode.

https://imgur.com/a/nxyqRhE

#380568 Copied Theme version: 9.2

8 Answers

Tony Rodriguez

Support staff

January 19, 2024 at 11:32

Hello, @Hanzla Nadeem,

We hope this message finds you well.

We have received your report regarding the mega menu “DEN” not appearing in customization mode and on certain devices. Upon thorough investigation, we have reviewed your site in both customization mode and standard mode. Our findings indicate that the mega menu is displaying correctly without any issues. It is possible that a caching problem on your end may have temporarily prevented the mega menu from being visible.

For your convenience, we have created a video walkthrough to demonstrate the functionality of the mega menu on your site. You can view this visual guide by following the link provided below:

https://www.veed.io/view/bf3bd3dc-2c3f-4428-8500-8bb43bb42014?sharingWidget=true&panel=share

Should you continue to experience any difficulties or require additional support, please feel free to contact us. We are committed to ensuring a seamless experience for you and are here to assist with any further inquiries or concerns you may have.

Thank you for your attention to this matter.

Warm regards,
The 8Themes Team

#380571 Copied

Hanzla Nadeem

Participant

January 19, 2024 at 11:45

I have seen the issue and found that if screen zoom is 100% or more, the ‘den’ vanishes, but if its 90% or less, then it stays

https://imgur.com/a/AAm29lc

#380573 Copied

Rose Tyler

Support staff

January 19, 2024 at 11:50

Hello, @Hanzla Nadeem,

We appreciate your prompt response.

We would like to inform you that the issue you are experiencing is due to the custom CSS code – https://gyazo.com/9de952ea3a736bf7f2f8e234764cc335

Warm regards,
The 8Themes Team

#380577 Copied

Hanzla Nadeem

Participant

January 19, 2024 at 11:52

the link you sent isn’t showing anything. isn’t there any solution for this

#380578 Copied

Tony Rodriguez

Support staff

January 19, 2024 at 12:06

Hello, @Hanzla Nadeem,

Please find the attached screenshot for your reference. https://ibb.co/JBt8mxB

We trust this will be of assistance to you.

Kind regards,
The 8Theme Team

#380580 Copied

Hanzla Nadeem

Participant

January 19, 2024 at 12:14

I think you have removed that code and I also had remove some other codes regarding header. the problem is fixed but only for the 100% zoom, when its 110% zoomed, it still vanishes

#380581 Copied

Rose Tyler

Support staff

January 19, 2024 at 12:30

Hello, @Hanzla Nadeem,

We kindly request that you clear your cache and proceed to check the functionality once again.

Kind regards,
The 8Theme Team

#380585 Copied

Hanzla Nadeem

Participant

January 19, 2024 at 12:33

yes its working now. Thanks!!

#380586 Copied
Tagged: device compatibility, mega menu issues, menu display problem, troubleshooting woocommerce, woocommerce, wordpress mega menu, wordpress themes
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On some devices, the mega menu doesnot appear

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