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On the home page, the page remains blocked on the slides and does not go down

This topic has 11 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

montse

Participant

April 21, 2022 at 15:31

On the home page, the page remains blocked on the slides and does not go down

Please, contact administrator
for this information.

#322406 Copied Theme version: 8.1.4 WooCommerce version: 6.4.1

10 Answers

Rose Tyler

Support staff

April 21, 2022 at 15:51

Hello,

We do not see any problem. Could you record a video?

Regards

Please contact administrator
for this information.

#322410 Copied

montse

Participant

April 21, 2022 at 16:58

it doesn’t always freeze, sometimes it does and sometimes it doesn’t, I don’t know how to make the video but since it doesn’t move …

#322418 Copied

Olga Barlow

Support staff

April 21, 2022 at 20:28

Hello,

Please, make the video once you get the problem again. We can’t tell you the reason of the issue if we don’t see the issue.

Regards

#322425 Copied

montse

Participant

April 22, 2022 at 11:30

how i can send you a video?

#322475 Copied

Olga Barlow

Support staff

April 22, 2022 at 11:38

Hello,

You can use for example Recordit tool to make a video and provide link to your video here in the message.

Regards

#322477 Copied

montse

Participant

April 22, 2022 at 11:39

i have one zip

#322478 Copied

montse

Participant

April 22, 2022 at 12:30

i send link

if you stop with the mouse over the slide area, you can’t go down, it only goes down if the mouse is near to the menu items, why?

Please contact administrator
for this information.

#322482 Copied

Rose Tyler

Support staff

April 22, 2022 at 16:05

Hello,

When you are on the slider the scroll works for sliders and it is correct behavior.
Read about Mouse Wheel Scroll – https://www.sliderrevolution.com/documentation/keyboard-arrows-mouse-wheel/

Regards

#322497 Copied

montse

Participant

April 22, 2022 at 16:58

we do but we have ever the problem

#322506 Copied

Rose Tyler

Support staff

April 23, 2022 at 07:55

Hello,

No, you did not disable the “Wheel Listener”. Clear cache and check now – https://prnt.sc/MxTLBvszd0b5 > https://gyazo.com/e99e3898274f8ea63ca841af467a5104 Fixed.

Regards

#322530 Copied
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On the home page, the page remains blocked on the slides and does not go down

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