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On the last shop page there’s 3 empty products

This topic has 29 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

Adil

Participant

September 12, 2022 at 12:54

if you go to
https://alsaadrose.com/store/page/9
you can see 3 products that are empty
tried deleting them trough the products page but I didn’t find them please help

#333804 Copied Theme version: 8.3.2 WooCommerce version: 6.8.2

28 Answers

Rose Tyler

Support staff

September 12, 2022 at 13:26

Hello,

Did you create products manually or import them from somewhere?
It looks like the problem is independent of our theme (you can check it by activating WC theme – Storefront) , and you need to contact the support of WooCommerce plugin.

Regards

#333807 Copied

Adil

Participant

September 12, 2022 at 13:33

I actually deleted everything on the product page before and it did fix the issue

#333810 Copied

Adil

Participant

September 12, 2022 at 13:35

and i created the products manually

#333811 Copied

Adil

Participant

September 12, 2022 at 13:50

when i try to live view the child theme it fixes the issue

#333815 Copied

Adil

Participant

September 12, 2022 at 13:52

you can see here
https://imgur.com/Y4WgHL7

#333816 Copied

Rose Tyler

Support staff

September 12, 2022 at 15:07

“and it did fix the issue” – was the problem solved?
If not, please check how this works with the default WC theme – Storefront.
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#333828 Copied

Adil

Participant

September 12, 2022 at 15:17

the problem was solved only on the (child theme) not in the main theme

tomorrow I will see about the WC – Storefront

#333829 Copied

Rose Tyler

Support staff

September 13, 2022 at 12:40

Ok. Let us know the result

Regards

#333908 Copied

Adil

Participant

September 19, 2022 at 14:05

hey there sorry for the delay
I just checked WC Storefront and it did fix my problem but on my Xstore main theme the problem is still there

you can see here
https://imgur.com/a/ov2YC4m

#334484 Copied

Rose Tyler

Support staff

September 19, 2022 at 14:30

Hello,

Please provide temporary wp-admin access, so we can take a closer look.

Regards

#334486 Copied

Adil

Participant

September 19, 2022 at 14:33

how would i do that?

#334488 Copied

Rose Tyler

Support staff

September 19, 2022 at 14:43

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#334490 Copied

Adil

Participant

September 19, 2022 at 14:50

.

Please contact administrator
for this information.

#334494 Copied

Adil

Participant

September 19, 2022 at 15:32

…

Please contact administrator
for this information.

#334495 Copied

Adil

Participant

September 19, 2022 at 15:37

can i get updates?

#334496 Copied

Rose Tyler

Support staff

September 20, 2022 at 07:36

Hello,

Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that.

https://prnt.sc/Jtsw-BcAJp4L – Please check the credentials you provided.
Also, set the administrator role for the user, you will be able to delete this account once the problem will be solved.

Regards

#334544 Copied

Adil

Participant

September 24, 2022 at 06:11

..

Please contact administrator
for this information.

#334944 Copied

Rose Tyler

Support staff

September 26, 2022 at 07:59

Hello,

Please provide FTP access also. I’ve passed this problem to our dev team.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#335031 Copied

Adil

Participant

September 26, 2022 at 14:04

…..

Please contact administrator
for this information.

#335092 Copied

Rose Tyler

Support staff

September 26, 2022 at 14:14

Thanks for FTP Username, FTP server and port. What about the FTP password?

Regards

#335093 Copied

Adil

Participant

September 26, 2022 at 14:15

………..

Please contact administrator
for this information.

#335094 Copied

Rose Tyler

Support staff

September 26, 2022 at 14:19

FTP directory is empty – https://prnt.sc/fEqodU1G1YG0
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Regards

#335095 Copied

Adil

Participant

September 26, 2022 at 14:30

sdaasd

Please contact administrator
for this information.

#335098 Copied

Rose Tyler

Support staff

September 26, 2022 at 14:33

Hello,

In you case you should keep this option -> https://prnt.sc/BLoc-k0rv-a1 disabled because you have hard cache on your web-site which keeps showing products which were moved to trash. It is disable now !

As we see you have only one variable product ( https://prnt.sc/xFq4da4vLkG2 ) now so that option is almost useless in your case but If you still need that option you may enable it after some time (to give some time for your cache for recaching itself)

Regards

#335099 Copied

Adil

Participant

September 26, 2022 at 14:37

thanks I’m adding more variable products soon soo i need them

and i have a question h=what can i do to make my website light and fast

#335100 Copied

Rose Tyler

Support staff

September 26, 2022 at 15:13

Hello,

Read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#335101 Copied

Adil

Participant

September 27, 2022 at 07:20

i know I’ve been asking a lot but how can i change checkout page layout?

#335145 Copied

Rose Tyler

Support staff

September 27, 2022 at 07:25

Hello,

Cart/Checkout layout settings you can find in Theme Options > WooCommerce

Regards

#335148 Copied
Tagged: empty products, seo friendly, shop page, themes, woocommerce, wordpress
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