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On the single product page, at the bottom of the page the product is doubled and displayed full scre

This topic has 5 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

kristofair8306

Participant

August 13, 2024 at 10:23

Good morning,

I would like to ask for your help because I have a display problem on my single product page. Indeed at the bottom of the page, the product is “doubled” with inconsistent full-screen displays. The product should not be doubled.

For example :
https://ozae-graviersdeco.com/produit/bordure-ardoise-ardesia-ozae-graviers-deco/

Thanks for your help, have a nice day.

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#410062 Copied Theme version: 9.3.13

4 Answers

Tony Rodriguez

Support staff

August 13, 2024 at 11:25

Hello, @kristofair8306,

Thank you for contacting us and for using XStore.

1/ To assist you with customizing the XStore Single Product Builder using Elementor, we kindly ask that you refer to our detailed theme documentation. You can access the guide by following this link: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Please ensure to read and follow the steps outlined in the documentation to edit and update the template according to your requirements.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#410069 Copied

kristofair8306

Participant

September 5, 2024 at 09:57

Hi,

Sorry for the delay, I was in holidays for a longtime.
You can see all access in private message.

Thanks for all.

Have a great day.

Please contact administrator
for this information.

#413123 Copied

Tony Rodriguez

Support staff

September 5, 2024 at 11:06

Hello, @kristofair8306,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to confirm that everything is functioning as expected.

Should you require further assistance, do not hesitate to contact us.

Best Regards,
The 8Theme Team

#413132 Copied

Andrew Mitchell

Support staff

September 5, 2024 at 15:08

Dear kristofair8306,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#413185 Copied
Tagged: full screen, product display, product duplication, single-product page, website optimization, woocommerce themes, wordpress
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On the single product page, at the bottom of the page the product is doubled and displayed full scre

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