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One important feature missing for my particular use

This topic has 47 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

  • Avatar: nagri
    nagri
    Participant
    June 29, 2022 at 14:51

    Hello olga, Yes i have kept the changes in the child theme unless these changes are included in any future theme update. However, one problem that might have arose from the changes, i just suspect, is that on the single product front-end page, changing variation won’t change the image accordingly. Do you think those recent changes have any thing to do with this.?

    #327555 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2022 at 15:19

    Hello,

    The problem you have with variations is not related to the changes/improvements we made for you. As we can see, you are using Woo Variations Swatches, so need to contact the plugin authors with the problem of variations. Or disable that plugin, and try to use our variation swatches – https://youtu.be/LgzC4iK-j6A

    Regards

    #327562 Copied
    Avatar: nagri
    nagri
    Participant
    June 29, 2022 at 15:21

    Aha.. i got it. thank you so much for that insight.. stay blessed.. you guys rock!

    #327563 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2022 at 15:23

    You’re welcome!

    Regards

    #327568 Copied
    Avatar: nagri
    nagri
    Participant
    June 29, 2022 at 15:27

    Olga, i am sorry but this thing is still not resolved. I disabled the variation swatches plugin.. the variation shows these images in an amazing way.. but the still won’t bring up the relevant image on the click.

    #327572 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2022 at 15:40

    Provide URL of such product and temporary wp-admin access.

    Regards

    #327576 Copied
    Avatar: nagri
    nagri
    Participant
    June 29, 2022 at 15:45

    Please check any product I am proving a link to the last one published.

    Please contact administrator
    for this information.
    #327579 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 29, 2022 at 17:20

    Hello,

    Provide us with FTP access to your site, please. We need to check the issue in more detail.

    Regards

    #327598 Copied
    Avatar: nagri
    nagri
    Participant
    June 29, 2022 at 17:39

    Please find the FTP connection details below:

    Please contact administrator
    for this information.
    #327602 Copied
    Avatar: nagri
    nagri
    Participant
    June 29, 2022 at 17:41

    The site seems to be throwing out an error now.

    #327604 Copied
    Avatar: nagri
    nagri
    Participant
    June 29, 2022 at 18:11

    Please check my site is totally offline after that intervention from Switzerland. My customers should be worried by now.

    #327609 Copied
    Avatar: nagri
    nagri
    Participant
    June 29, 2022 at 18:54

    Unfortunately, i had to revert the changes made by the devs because the site stayed offline for too long.. like hours. Please let me know when you are available next time.
    Much appreciate your continued assistance!

    #327613 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2022 at 09:44

    Hello,

    Sorry for the delay in answering.
    We can’t connect FTP – https://prnt.sc/U3_6YB5e9Gby Please check.
    If your site is live, create a staging site (full copy of the existing one), so we can do tests there without affecting your business.

    Regards

    #327653 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2022 at 10:19

    Hello,

    When did variations work fine as you expected? Our changes can’t affect them.
    The plugin you are using does not replace the featured image, just slide images – https://demo.getwooplugins.com/woocommerce-variation-swatches/product/slim-ring-18k https://demo.getwooplugins.com/woocommerce-variation-swatches/product/sisu-bravado-bq1/ https://demo.getwooplugins.com/woocommerce-variation-swatches/product/nike-air-vapormax-plus-group/
    Sorry, but we are not responsible for the work of 3rd party plugins.

    Regards

    #327663 Copied
    Avatar: nagri
    nagri
    Participant
    June 30, 2022 at 10:37

    I Rose, Actually as I can see, everything works just fine on old products, the problem only occurs with new products. Anyways, i don’t want to give you a lot of work. You have already given me immense assistance. I will hopefully figure this out myself.. Seems like it’s not a complicated issue.

    Thank you so much! Stay blessed!

    #327670 Copied
    Avatar: nagri
    nagri
    Participant
    June 30, 2022 at 11:13

    Hello rose, just to let you know that somehow the variations started working automatically..) Have a great time there!

    #327684 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 30, 2022 at 15:00

    Hello,

    Glad to hear that. Have a good day.

    Regards

    #327808 Copied

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