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One issue on the website with out of stock products

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 3 days ago ago by Tony Rodriguez

Arka Sarkar

Participant

December 12, 2024 at 22:08

Out of Stock Notification: The “Out of Stock” message is not displaying on product pages for items that are unavailable. This is causing confusion among customers, as they don’t understand why they can’t purchase the product and assume the “Buy” button isn’t working.

Product link: https://pocketyourdeal.com/product/earring-bangle-necklace-set-001/

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#427413 Copied Theme version: 9.4.5

1 Answer

Tony Rodriguez

Support staff

December 13, 2024 at 06:30

Hello, @Arka Sarkar,

Thank you for contacting us and for using XStore.

Kindly follow the steps below to address the issue:

1. Navigate to **XStore Builders > Single Product Builder** via Elementor.
2. Edit the **Single Product Template**.
3. Add the **Product Stock Widget** and the **Add to Cart/Buy Now Widget**.
4. Configure the settings according to your requirements and update the template.

For your reference, please review the attached image in the private content area. Additionally, you can consult our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

If the issue persists, we kindly request that you provide us with your site’s WordPress admin access in the private content area. This will allow us to review your settings in detail and assist you further.

Best regards,
The 8Theme Team

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