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One product page showing different on website

This topic has 11 replies, 4 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

nitin kumar

Participant

July 29, 2024 at 12:08

Hi team,

one product page showing different on website pls check the attached screenshot . Kindly fixed it or share the process how can fixed by my end.

Files is visible for topic creator and
support staff only.

#407567 Copied Theme version: 9.3.16

10 Answers

Rose Tyler

Support staff

July 29, 2024 at 13:06

Hello nitin kumar,

Thank you for reaching out to us with your concern.

Please provide the URL of the product.

Best Regards,
8Theme’s Team

#407584 Copied

nitin kumar

Participant

August 1, 2024 at 05:52

Hi team,

sharing the url as per your request .. kindly check and update

Please contact administrator
for this information.

#408202 Copied

Rose Tyler

Support staff

August 1, 2024 at 06:53

Dear nitin kumar,

Please provide wp-admin access also.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#408215 Copied

nitin kumar

Participant

August 1, 2024 at 11:09

Hello sir,

pls find the required credentials as per your request in pvt content area.

Please contact administrator
for this information.

#408262 Copied

Rose Tyler

Support staff

August 1, 2024 at 11:13

Dear nitin kumar,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#408264 Copied

nitin kumar

Participant

August 1, 2024 at 11:18

kindly check the pvt area for the comparable link

Please contact administrator
for this information.

#408266 Copied

Jack Richardson

Support staff

August 1, 2024 at 15:44

Hello @nitin kumar,
Please, check now !
The issue was caused because you have ‘Theme’ template set for the product that was displayed not as others -> https://gyazo.com/fb898e9dc834c75e86f02652d59a56ee.
Kind regards, Jack Richardson

#408348 Copied

nitin kumar

Participant

August 2, 2024 at 07:44

okey thank you… its fixed now…

but the pin code checking function should be show below the HTML code i used …. i don’t know to to change place of it at my end.

pls attached screenshot for your reference

Files is visible for topic creator and
support staff only.

#408420 Copied

Jack Richardson

Support staff

August 2, 2024 at 09:05

Dear @nitin kumar,

Thank you for reaching out with your recent request. We have noted that your inquiry does not pertain to the primary topic for which this thread was initially created. To ensure efficient management of support resources and to provide timely assistance to all our clients, we kindly request that separate topics be created for distinct questions. This approach allows our support managers to address each issue appropriately.

If your primary concern has been addressed, we kindly request that you mark the related support topics as closed. This assists us in managing our support resources more efficiently.

Additionally, it appears that the functionality you are seeking to modify, specifically the placement of the ‘Pin code’ section, is associated with the third-party plugin Shiprocket, rather than our theme. We recommend contacting Shiprocket’s support team for assistance with this matter, as they are best equipped to provide the necessary guidance.

Please note that our support is dedicated to issues or questions directly related to our products. While we strive to assist our clients wherever possible, adherence to Envato’s privacy policy restricts us from providing support for third-party plugins.

We appreciate your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

#408448 Copied

Andrew Mitchell

Support staff

August 2, 2024 at 10:27

Dear nitin kumar,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#408473 Copied
Tagged: best selling themes, customizable woocommerce themes, ecommerce website design, one product display, product page variations, responsive online store themes, woocommerce themes
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The issue related to '‘one product page showing different on website’' has been successfully resolved, and the topic is now closed for further responses

One product page showing different on website

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