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Ongoing Performance Issues Despite Theme Optimizations

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 3 days ago ago by Luca Rossi

Proudpixel

Participant

April 10, 2025 at 13:58

Hi,

We are currently facing performance issues on the site, specifically with long page loading times.

We have already applied optimizations through the theme’s Speed Optimization settings, but the issue still persists. Could you please advise on any further actions we could take?

Best regards,
Stelios

#440356 Copied Theme version: 9.4.9

1 Answer

Luca Rossi

Support staff

April 11, 2025 at 06:23

Dear @Proudpixel,

Thank you for reaching out to us.

Please be advised that website speed optimization is not included within the scope of our standard support services. However, we would be happy to point you in the right direction.

We recommend reviewing the following resources, which offer valuable guidance on enhancing your website’s performance:

– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
– https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

Alternatively, if you require more in-depth assistance, you are welcome to request a professional optimization service from our development team. To do so, please submit a request via our Customization Panel at: https://www.8theme.com/account/#etheme_customization_panel. Kindly note that customization services are subject to additional fees.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#440404 Copied
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