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Opening the BUY NOW button prompts the following error：Undefined array key

This topic has 4 replies, 2 voices, and was last updated 8 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Allen
    Allen
    Participant
    January 31, 2024 at 03:17

    PHP Warning: Undefined array key -1 in E:\wwwroot\XXXXX.WordPress\wp-content\themes\xstore\framework\features\woocommerce\cart-checkout.php on line 481

    Please, contact administrator
    for this information.
    #381863 Copied Theme version: 9.2.6 WooCommerce version: 8.5.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 08:24

    Hello, Allen,

    We hope this message finds you well. We have received your report regarding the PHP warning you encountered with the XStore theme. We sincerely apologize for any inconvenience this may have caused you.

    Our team is committed to providing you with a smooth and efficient experience, and we take issues like this very seriously. To address this matter promptly, we kindly ask that you provide us with temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Additionally, we have noticed that we are currently unable to access your website. We kindly ask you to verify the URL you have provided and ensure there are no IP restrictions or other barriers that might be preventing access.

    We appreciate your cooperation and look forward to resolving this matter to your satisfaction.

    Best Regards,
    8Theme’s Team

    #381883 Copied
    Avatar: Allen
    Allen
    Participant
    January 31, 2024 at 11:05

    see Private content area

    Please contact administrator
    for this information.
    #381906 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 11:25

    Hello, Allen,

    We appreciate your prompt response.

    We kindly request that you arrange for the downgrade of the PHP version to 8.0 on your server. Your hosting service provider should be able to assist you with this process. Should the issue persist after the downgrade, we would appreciate it if you could provide us with FTP access to further investigate and resolve the matter.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #381908 Copied

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