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Opensll 1.0 problem - by fatihcebeci - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

fatihcebeci

Participant

June 10, 2017 at 18:45

I have royal theme. When i try to activate this theme, it is showed “API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version”.

After that i asked my server providers but they said me my server has OpenSSL 1.0.1. So i need help about this.

Regards.

#165455 Copied

9 Answers

Amzy Leel

Participant

June 12, 2017 at 06:21

Hello,

we need your wp-admin and FTP details to check this.

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fatihcebeci

Participant

June 12, 2017 at 08:53

Hi,

Please, contact administrator
for this information.

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fatihcebeci

Participant

June 12, 2017 at 09:02

hi, details you need is…

Please, contact administrator
for this information.

#165506 Copied

fatihcebeci

Participant

June 12, 2017 at 11:21

Hi, could you please solve this problem today, because i try to solve this problem almost for five days.

#165520 Copied

fatihcebeci

Participant

June 12, 2017 at 15:19

is there someone to help me?

#165545 Copied

Rose Tyler

Support staff

June 12, 2017 at 15:52

Hello,

On your site you have such error:

cURL error 6: name lookup timed out

Read the following articles to get some tips about the problem:
https://stackoverflow.com/questions/41623144/curl-php-fake-error-6-name-lookup-timed-out
https://wordpress.org/support/topic/curl-error-6-name-lookup-timed-out/
https://github.com/auth0/wp-auth0/issues/268

Regards,
Rose Tyler.

#165547 Copied

Rose Tyler

Support staff

June 12, 2017 at 16:11

Hello,

Please contact your server to fix https://prnt.sc/fivqcq and then check theme activation.

Regards,
Rose Tyler.

#165548 Copied

fatihcebeci

Participant

June 13, 2017 at 07:44

Hi, I changed my server, after that I solved this problem.

Also I need tr (turkish) language file for my theme. How can I find this file.

Thank you.

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Rose Tyler

Support staff

June 13, 2017 at 07:53

Hello,

You’re welcome!

Please read our documentation https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Unfortunately, we do not have ready Turkish translation files, you need translate theme by yourself but only the necessary strings, visible on the frontend.

Regards,
Rose Tyler.

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Tagged: openssl 1.0, problem, templates, woocommerce, wordpress
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