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Options can no longer be changed after font upload attempt.

This topic has 12 replies, 5 voices, and was last updated 5 years, 2 months ago ago by Rose Tyler

alteredpages

Participant

September 9, 2019 at 20:58

Hi,
After trying to upload a font to my website I am being emailed with a site Technical issue involving the options page. All of my options are greyed out and I cant change any of the theme options now.
This is the error that wordpress has emailed to me:
Error Details
=============
An error of type E_ERROR was caused in line 147 of the file /home/madcowvaping/public_html/wp-content/themes/woopress/framework/options-framework/extensions/fonts_uploader/fonts_uploader/field_fonts_uploader.php. Error message: Call to undefined function etheme_file_exists()

I have no javascript errors or any other information to give you.

Please help my site looks like rubbish and i’m losing customers.

#221088 Copied Theme version: 6.0.1 WooCommerce version: 3.7.0

11 Answers

Olga Barlow

Support staff

September 10, 2019 at 09:59

Hello,

Provide us with Dashboard and FTP access to your site and we’ll do our best to help you ASAP.

Regards

#221096 Copied

alteredpages

Participant

September 10, 2019 at 18:06

Here is the info you asked for

Please contact administrator
for this information.

#221125 Copied

Rose Tyler

Support staff

September 11, 2019 at 14:40

Hello,

Fixed. Please check now.

Regards

#221190 Copied

alteredpages

Participant

September 11, 2019 at 16:16

Hi Rose,

Thank you for the help. How did this happen incase I get the same problem again?

#221198 Copied

Rose Tyler

Support staff

September 12, 2019 at 07:37

Hello,

Our developers did changes in theme files. The fix will be included in the next update of the theme.

Regards

#221220 Copied

uuddtodd

Participant

September 16, 2019 at 08:39

i’ve just had a similar problem. can you tell me how to fix it myself? i deleted the font from the server in case that was the problem but that didn’t work. I can open up the theme file and make a change if need be. would rather not lose all my settings by uninstalling everything, but also don’t want to give ftp access to my server.

#221427 Copied

Olga Barlow

Support staff

September 16, 2019 at 09:25

Hello, @ uuddtodd

We have sent you file to fix the problem to your registration email.
By the way, we don’t need access to all your FTP files, just to wp-content folder to be able to make changes in theme and core plugin files if it’s needed, so you can create a temporary user in future with access to that directory only and remove it once problem is fixed.

Regards

#221430 Copied

uuddtodd

Participant

September 16, 2019 at 18:04

outstanding, thank you! sorry. i’m very new to this. i’ve developed a couple wordpress themes and done a lot of front end development, but never tried to implement someone else’s product. it’s very different doing everything in the console instead of through code.

#221475 Copied

Olga Barlow

Support staff

September 16, 2019 at 22:15

Hello,

You are welcome. Feel free to submit topic if you need anything else.

Regards

#221487 Copied

Ibrahim Shah

Participant

October 15, 2019 at 18:37

I am having the same issue, I just tried to upload custom font and and all the theme options are disabled now , can some one please help me ASAP.

#223231 Copied

Rose Tyler

Support staff

October 16, 2019 at 07:36

Hello, Ibrahim_Shah

Sorry for the inconvenience. We’ve sent theme-functions.php file by email, that will fix the problem.
If you have any other questions, please submit a new topic, provide URL of your site and you will get help ASAP.

Regards

#223265 Copied
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