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Order Confirmation Mail sent as raw HTML Since updating to the latest version of the theme

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 4 days ago ago by Jack Richardson

Deep

Participant

November 5, 2024 at 08:33

Since updating to Xstore 9.4.4 all the WooCommerce order confirmation emails (to both the shop owner and the customer) are suddenly sent as raw HTML (text). In the settings for WooCommerce, I selected HTML/text as email type. ..I tried troubleshooting by deactivating all the plugins and finally I found that the issue is due to conflict in woo commerce with your latest version theme..this is an urgent matter please look into this ASAP ..thanks

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1 Answer

Jack Richardson

Support staff

November 5, 2024 at 14:23

Dear @Deep,

We hope this message finds you well.

Could you kindly confirm if you have tested the issue using a default theme, such as Storefront? Please note that the emails are generated by the WooCommerce plugin and are not directly related to our theme.

If the issue persists while using the Storefront theme, we recommend reaching out to WooCommerce support. They will be able to provide guidance and suggest potential solutions to help you configure the correct settings.

Additionally, you may find it helpful to review the WooCommerce documentation, which is available at the following link: https://woocommerce.com/documentation/woocommerce/.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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