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Order overview display three times in mobile view

This topic has 4 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

JuculianD

Participant

February 21, 2025 at 16:19

Order overview of woocommerce “bestellübersicht” is display 3 times only on mobile view.

Files is visible for topic creator and
support staff only.

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3 Answers

Rose Tyler

Support staff

February 21, 2025 at 16:33

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

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JuculianD

Participant

February 26, 2025 at 09:44

Hello, unfortunately it is not a plugin issue. It only persists on mobile view and not in elementor preview. We have got 3 order reviews. I also could spot which hook in the cart.php activates it. Please help.

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Rose Tyler

Support staff

February 26, 2025 at 10:02

Hello,

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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