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Order received page header showing blank.

This topic has 12 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

nitin kumar

Participant

July 8, 2024 at 17:26

Hi team,
i am writing to inform you that the order received page header showing blank when customer place the order.

Pls noted that you solved this issue earlier and provide the code to fixed this issue . i wanted to inform you that provide code already implemented in the child theme.

But its not working now, kindly review the issue and fixed this issue or share the guidance so that i can fixed this issue.

sharing the necessary credential so that you can check and fixed

thanks

Please, contact administrator
for this information.

#403677 Copied Theme version: 9.3.14

11 Answers

Jack Richardson

Support staff

July 9, 2024 at 09:26

Dear @shopsangam,

I hope this message finds you well. We have noticed an issue regarding the functionality of the code from your child theme. It appears that the code is not operational because the parent theme is currently active on your website. You can view the active theme here: https://prnt.sc/wNsWUHbu2TNc.

To enable the child theme’s code, please activate the child theme on your website. This action is necessary as the code from the child theme files is not loading under the current configuration.

Alternatively, if you prefer to continue using the parent theme, you will need to install and activate a plugin that allows the addition of custom code snippets. We have already installed such a plugin for you and added the necessary code, which can be reviewed here: https://prnt.sc/j-fzatFJJZO6.

Could you please check your website now and confirm if everything is functioning as expected?

Thank you for your attention to this matter. We look forward to your confirmation and are here to assist with any further requirements you might have.

Best Regards,
Jack Richardson
The 8Theme Team

#403760 Copied

nitin kumar

Participant

July 9, 2024 at 12:33

Hi team,

i want t inform you that everything is not functioning as expected, because still on mobile user order received page still showing blank.

pls noted that already website is slow in the initial stage so i don’t want that for small function i have to install a plugin.

as i know and as you shared as well the only work for child theme is to modify the current theme without any lose of modification.and anything change in child theme should be reflect in the parent theme.

Please contact administrator
for this information.

#403813 Copied

Jack Richardson

Support staff

July 10, 2024 at 07:05

Hello @shopsangam

Thank you for reaching out and sharing your concerns. We have thoroughly reviewed the issue you mentioned and carefully examined the video evidence provided. Based on our detailed analysis, everything appears to be functioning as expected, and no anomalies have been detected.

We understand that you are not fully satisfied despite our findings. We genuinely want to ensure you have a positive experience with our product/service. Please let us know if there is anything specific you would like us to address or if there are additional details you can provide that might help us understand your concern better.

Thank you for your understanding and cooperation.

Kind regards,
Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

#403915 Copied

nitin kumar

Participant

July 11, 2024 at 17:25

Hi team,

as you said that everything working fine. so to verify your statement,i placed a order through mobile.

kindly see the attached screenshot, still for mobile user order received header is not working.it is showing blank .

pls noted that for desktop user its working.

Files is visible for topic creator and
support staff only.

#404272 Copied

Jack Richardson

Support staff

July 12, 2024 at 08:58

Hello @shopsangam,

If you mean that your header logo is not displayed on the ‘Thank you’ page then you should just update your theme to latest version as there was released such fix in latest update -> https://prnt.sc/viweAdH4e7TG.
For you we successfully updated theme on your web-site and now you should see the logo in your header on ‘Thank you’ page.

Changelog page -> https://xstore.8theme.com/update-history/

Kind regards,
Jack Richardson
The 8theme’s team

#404334 Copied

nitin kumar

Participant

July 12, 2024 at 19:31

Hi team,

Thanks for updating it. I request you pls remove the code from child theme to fix such issue just because it fixed by updating the theme.

necessary credentials already has been shared.

you can close this topic after removing the extra code from child theme

#404452 Copied

Jack Richardson

Support staff

July 15, 2024 at 07:21

Dear @shopsangam,

I hope this message finds you well. We are currently experiencing difficulties connecting to your server using the FTP details previously provided. Could you please verify the accuracy of these credentials or provide us with updated access information?

So, we recommend removing the specific code from your child theme as this adjustment does not require specialized coding skills and can be done manually.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

#404718 Copied

nitin kumar

Participant

July 16, 2024 at 06:17

Pls see the necessary credential as you required.

Please contact administrator
for this information.

#404950 Copied

Jack Richardson

Support staff

July 16, 2024 at 11:20

Dear @shopsangam,

We hope this message finds you well. As per your request, we have successfully removed the specified code from your child-theme/functions.php file. We would like to assure you that this task did not require any specific skills; it simply involved opening the file and deleting the code as instructed.

Should you have any further requests or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#405086 Copied

nitin kumar

Participant

July 16, 2024 at 13:05

okey thanks

#405126 Copied

Andrew Mitchell

Support staff

July 16, 2024 at 13:05

Dear shopsangam,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#405127 Copied
Tagged: blank order received page, website troubleshooting, woocommerce order page fix, woocommerce page errors, woocommerce themes, wordpress ecommerce solutions, wordpress issues
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