Order received page header showing blank.

Dear @shopsangam,

I hope this message finds you well. We have noticed an issue regarding the functionality of the code from your child theme. It appears that the code is not operational because the parent theme is currently active on your website. You can view the active theme here: https://prnt.sc/wNsWUHbu2TNc.

To enable the child theme’s code, please activate the child theme on your website. This action is necessary as the code from the child theme files is not loading under the current configuration.

Alternatively, if you prefer to continue using the parent theme, you will need to install and activate a plugin that allows the addition of custom code snippets. We have already installed such a plugin for you and added the necessary code, which can be reviewed here: https://prnt.sc/j-fzatFJJZO6.

Could you please check your website now and confirm if everything is functioning as expected?

Thank you for your attention to this matter. We look forward to your confirmation and are here to assist with any further requirements you might have.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @shopsangam

Thank you for reaching out and sharing your concerns. We have thoroughly reviewed the issue you mentioned and carefully examined the video evidence provided. Based on our detailed analysis, everything appears to be functioning as expected, and no anomalies have been detected.

We understand that you are not fully satisfied despite our findings. We genuinely want to ensure you have a positive experience with our product/service. Please let us know if there is anything specific you would like us to address or if there are additional details you can provide that might help us understand your concern better.

Thank you for your understanding and cooperation.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @shopsangam,

If you mean that your header logo is not displayed on the ‘Thank you’ page then you should just update your theme to latest version as there was released such fix in latest update -> https://prnt.sc/viweAdH4e7TG.
For you we successfully updated theme on your web-site and now you should see the logo in your header on ‘Thank you’ page.

Changelog page -> https://xstore.8theme.com/update-history/

Kind regards,
Jack Richardson
The 8theme’s team

Dear @shopsangam,

I hope this message finds you well. We are currently experiencing difficulties connecting to your server using the FTP details previously provided. Could you please verify the accuracy of these credentials or provide us with updated access information?

So, we recommend removing the specific code from your child theme as this adjustment does not require specialized coding skills and can be done manually.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @shopsangam,

We hope this message finds you well. As per your request, we have successfully removed the specified code from your child-theme/functions.php file. We would like to assure you that this task did not require any specific skills; it simply involved opening the file and deleting the code as instructed.

Should you have any further requests or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear shopsangam,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team