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Order statuses for other add-ons do not appear on the email creator page

This topic has 4 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Rose Tyler

WaawStore

Participant

January 30, 2025 at 19:38

Hello. I use a shipping tracking plugin. Thanks to this add-on, my order status changes to ‘Package in transit’. I can do this from the woocommerce order section. But when I want to create a template with XStore email builder, there are only certain order statuses in the options. So, there is no ‘Package In Transit’ status option in the options. How can I solve this problem?

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#432866 Copied Theme version: 9.4.7

3 Answers
Jack Richardson

Support staff

January 31, 2025 at 15:41
Hello, @WaawStore,

We currently have basic WooCommerce emails available here https://prnt.sc/c5ITM1Pd1b7M. If you wish to add custom ones ( https://prnt.sc/4ak8AV8tZH0H ) , you can use the filter.
Add the below code to child theme functions.php to enable the template for the email builder:

add_filter('viwec_accept_email_type', function($emails) { $emails[] = 'flexiblecouponsemail'; });

If you expect any issues with sending or receiving the emails, please, check how it works without our Email builder active.

Kind Regards,
Jack Richardson
8theme team
#432960 Copied
WaawStore

Participant

February 1, 2025 at 10:03

Hello,
I have added the provided code to the functions.php file, and it successfully resolved my issue. Thank you very much for your support! 🙌
Best regards.

#433010 Copied

Rose Tyler

Support staff

February 2, 2025 at 06:45

Hello, @WaawStore,

You’re most welcome! Wishing you a wonderful day ahead.

Warm Regards,
The 8Theme Team

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