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Orders and SMTP - by AAWebZA - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 9 years ago ago by Eva Kemp

AAWebZA

Participant

December 1, 2015 at 19:40

Hi There,

I used the royal theme , to build this website “See private content”
we are not receiving orders..

domain is pointed to hosting and email’s MX records through google,.

would this cause the orders to be blocked ,

Please, contact administrator
for this information.

#102237 Copied Theme version: 2.3 WooCommerce version: 2.4.7

3 Answers

Eva Kemp

Support staff

December 1, 2015 at 20:37

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#102244 Copied

AAWebZA

Participant

December 1, 2015 at 21:09

please see below in private content,

Please, contact administrator
for this information.

#102258 Copied Theme version: 2.3 WooCommerce version: 2.4.7

Eva Kemp

Support staff

December 1, 2015 at 21:58

Hello,

If you see in logs that emails can’t be sent then the issue on a server side, not with our theme.
Try to use other email address.

Thank you.
Regards,
Eva Kemp.

#102266 Copied
Tagged: e-commerce, online shopping, orders, smtp, templates, woocommerce, wordpress
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