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Original price not displays with sale price in single product and product archive pages

This topic has 8 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Luca Rossi

Qadri Tech Services

Participant

September 26, 2024 at 16:54

I want to show lowest price on product archive and single product page I enabled this feature but now original price not showing on any page I want to display original price and also sale price together so people can understand discount difference in price. Help me

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#415999 Copied Theme version: 9.4.1

7 Answers

Tony Rodriguez

Support staff

September 27, 2024 at 08:51

Hello, @Qadri Tech Services,

Thank you for contacting us and for using XStore.

Upon reviewing the issue reported on your website, our team conducted a thorough examination by replicating the scenario on our test site. We are pleased to inform you that both the product sale price and the original price are displaying correctly on the Shop/archive page as well as on the Single product page on our test environment.

It appears that the issue is isolated to your website. Further investigation has revealed that the problem stems from additional code customizations made to the XStore parent theme on your site.

To resolve this issue, we kindly request that you consult with your website developer to review and rectify the customizations in the theme.

Please be aware that modifications made outside the scope of our basic support parameters may limit our ability to provide assistance.

We appreciate your understanding and cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#416061 Copied

Qadri Tech Services

Participant

September 27, 2024 at 14:46

Please can you solve problem by your end this website is created by me and I would not changed any code in parent theme I don’t know what’s issue and this website is created by me no any other developer.

#416143 Copied

Luca Rossi

Support staff

September 29, 2024 at 15:02

Hi @Qadri Tech Services,

The prices are displaying correctly when we edit your home page with Elementor: https://prnt.sc/ThGVXUskPh3w

In this case, we advise deactivating all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

Best Regards,
8Theme’s Team

#416309 Copied

Qadri Tech Services

Participant

September 29, 2024 at 15:31

I created the homepage using Elementor. The issue of the original price not showing started after I enabled the option to Show Minimum Price Only in the theme settings. However, it’s only showing the sale price as the minimum price, but the original price should also be displayed.

#416312 Copied

Luca Rossi

Support staff

September 30, 2024 at 16:14

Hi @Qadri Tech Services,

Sorry for the confusion!

That feature will show the smallest price of variation products and not include the original price:

https://prnt.sc/DKEAT3Iyw4XT

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Kind Regards,
8theme team.

#416495 Copied

Qadri Tech Services

Participant

October 6, 2024 at 14:54

Okey I posted my request to add this feature. Please accept it

#417445 Copied

Luca Rossi

Support staff

October 6, 2024 at 15:44

Hi @Qadri Tech Services,

We’ve already seen your feature request.

Let’s see how the votes are going.

Kind Regards,
8theme team.

#417450 Copied
Tagged: original price not displaying, product archive pages, sale price display issues, single product pricing problems, woocommerce pricing troubleshoot, wordpress woocommerce templates
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Original price not displays with sale price in single product and product archive pages

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