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Our Offers showing twice - by toniM58 - on WordPress WooCommerce support

This topic has 13 replies, 2 voices, and was last updated 9 years ago ago by Eva Kemp

toniM58

Participant

January 6, 2016 at 23:11

I have activated Related Products to show on Single Product Pages. I changed the name so instead of Our Offers it shows as Related Products.

However they are showing twice?
http://stevesascodesigns.com/wp/product/edie-serendipity-earring-with-mock-marcasite-stones/

Other than WooCommerce Settings for Product Display and 8Themes ECommerce Single Product Page settings I do not see where else to look to stop the duplicate display

Please advise, thanks

#106943 Copied Theme version: Classico v1.4 using Child Theme WooCommerce version: WooCommerce 2.4.12

12 Answers

Eva Kemp

Support staff

January 7, 2016 at 14:48

Hello,

As I see you’ve added upsell products:
http://storage9.static.itmages.com/i/16/0107/h_1452174476_7376265_8415679324.png

So either remove upsells or disable related products in the Theme Options.

Regards,
Eva Kemp.

#106995 Copied

toniM58

Participant

January 7, 2016 at 15:28

8Theme Options
ECommerce — Single Product Page
Display Related Products is OFF (gray)

#107001 Copied

toniM58

Participant

January 7, 2016 at 15:29

I used UP SELL so I can show specific products on individual Product Pages.

#107002 Copied

Eva Kemp

Support staff

January 7, 2016 at 16:51

Hello,

Please clarify where you edited the title of upsell products and provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#107023 Copied
toniM58

Participant

January 7, 2016 at 17:03
I followed the instructions in this link
https://www.8theme.com/topic/change-title-of-our-offers/

Copied up-sells.php into child theme directory and then changed the code as follows

if(etheme_get_option('upsell_location') == 'sidebar') { etheme_create_slider_widget($args, __('Related Products', ET_DOMAIN), false, true); } else { $slider_args = array( 'title' =>__('Related Products', ET_DOMAIN) ); etheme_create_slider($args, $slider_args); }
#107024 Copied
toniM58

Participant

January 7, 2016 at 23:10

Checking to see if you have been in WP Admin and made any changes.

For some reason Woocommerce product images are no longer showing in Firefox….? Appear to be ok in Chrome and Safari.

Images show ok in blog posts, portfolio and slider. Just images used by WooCommerce not showing?

Worked fine up until this afternoon…?

#107045 Copied

toniM58

Participant

January 7, 2016 at 23:24

I updated Visual Composer and they came back. No idea if there was a connection.

#107046 Copied

Eva Kemp

Support staff

January 8, 2016 at 09:31

Hello,

Please provide us with FTP credentials.

Thank you.

Regards,
Eva Kemp.

#107086 Copied

toniM58

Participant

January 8, 2016 at 14:35

I worked out what is happening

Simply because there are Upsells in the individual WooCommerce Product admin settings, 8Themes shows them. In 8Themes Options there are two options where they appear on the Single Product Page — below content or in the sidebar. No option not to show at all (hide).

In the WooCommerce settings there is the option to show or hide Upsells.

Based on where 8Themes and WooCommerce positions the Upsells
— WooCommerce only spans the single product content area, not the sidebar
— 8Themes spans the entire page, content area and sidebar.
See screen grab with notes: http://www.stevesascodesigns.com/Upsells-WooCommerce-vs-8Themes.jpg

I would like to use the WooCommerce option. Reason being, depending on how long the sidebar is, the 8Themes Upsells could be pushed way down with lots of white space between the single product content and the Upsells.
Example: http://www.stevesascodesigns.com/Upsells-WooCommerce-vs-8Themes-2.jpg

So question is, how to stop 8Themes from showing Upsells and leave it to WooCommerce to show them so it looks like this: http://www.stevesascodesigns.com/Upsells-WooCommerce-vs-8Themes-3.jpg ??

I would rather not share FTP details at this point. Instead I can add and/or make changes to files in the Child Theme directories. Plus I would like to know what changes have been made in the event client wants to revert back in the future.

Thanks

#107204 Copied

Eva Kemp

Support staff

January 8, 2016 at 17:34

Hello,

Try to remove the file wp-content/themes/classico/woocommerce/single-product/up-sells.php. Only Woocommerce default file will be loaded.

Regards,
Eva Kemp.

#107234 Copied

toniM58

Participant

January 8, 2016 at 19:43

I tried that, did not work. Still showed Upsells for both WooCommerce and 8Themes. I made sure file was removed from both parent and child theme.

However I think I have achieved my goal. Turns out there IS an option to “turn off” 8Themes Upsells content in the Single Product Page settings. By chance I changed the setting to “Select an item” so neither After Content or Sidebar were selected. Seems to have done the trick. Fingers crossed

With the Upsells file back in Theme directories I am able to change the title from Our Offers to Similar Jewelry Items which makes more sense for this website

#107259 Copied

Eva Kemp

Support staff

January 8, 2016 at 20:19

Hello,

We’re glad you’ve found the solution.
If there are any questions feel free to contact us.

Regards,
Eva Kemp.

#107272 Copied
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