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Out of Stock Items are not able to click on the shop page.

This topic has 16 replies, 3 voices, and was last updated 3 months ago ago by Luca Rossi

Alyan

Participant

January 6, 2025 at 07:59

Hi 8themes Support, As you can see in the attached screenshot all the out of stock items with variations are not clickable, Could you please make the out of stock variation colors clickable on all pages. The customer wants to see at least the color of the out of stock items but they are not clickable. Could you please fix it

Files is visible for topic creator and
support staff only.

#429586 Copied Theme version: 9.4.6

15 Answers

Rose Tyler

Support staff

January 6, 2025 at 11:26

Hello, Alyan,

Thank you for contacting us and for using XStore.

WooCommerce > Settings > Products > Inventory > Out of stock visibility > Hide out-of-stock items from the catalog

Best regards,
8Theme’s Team

#429610 Copied

Alyan

Participant

January 6, 2025 at 13:34

I don’t want to hide. I want them to be able to click and see the colors on the dashboard. But when user clicks on the product page
then it should show that it’s out of stock

#429628 Copied

Rose Tyler

Support staff

January 6, 2025 at 13:42

Hello, Alyan,

Thank you for contacting us and for using XStore.

Please disable the “Hide out-of-stock items from the catalog” option and check the result.

Best regards,
8Theme’s Team

#429630 Copied

Alyan

Participant

January 6, 2025 at 13:50

I did but nothing changes. Please check https://cincinno-me.com/shop/

#429632 Copied

Rose Tyler

Support staff

January 6, 2025 at 14:10

Hello, Alyan,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Alyan

Participant

January 6, 2025 at 14:14

Here is the credentials you can use to access wp-admin

Please contact administrator
for this information.

#429638 Copied

Alyan

Participant

January 6, 2025 at 14:24

Here is FTP

Please contact administrator
for this information.

#429642 Copied

Luca Rossi

Support staff

January 7, 2025 at 12:46

Dear Alyan,

We hope this message finds you well.

We would like to inform you that there is currently no setting available to enable the selection of out-of-stock variation colors. To address this, we had to make modifications to the following file:

/wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/js/frontend.min.js

Please be aware that these changes will be overwritten when the XStore Core plugin is updated in the future. We recommend keeping this in mind for any upcoming updates.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#429757 Copied

Alyan

Participant

January 7, 2025 at 12:48

Hi, Thanks for getting back. I can see still there are not changes and out of stock variations are not clickable.

Files is visible for topic creator and
support staff only.

#429758 Copied

Alyan

Participant

January 7, 2025 at 12:51

They are clickable on the product page, but I want them to be clickable on the shop, category pages as well. Customer should be able to see the color of out of stock items on the shop page by clicking on the color swatch. but right now it’s not clicable as you can see in the screenshot.

Files is visible for topic creator and
support staff only.

#429759 Copied

Alyan

Participant

January 7, 2025 at 12:52

Also I want to inform you that the color filter does not work properly. Please look into this.

#429760 Copied

Luca Rossi

Support staff

January 7, 2025 at 13:06

Hi @Alyan,

Please clear all the cahes and check again.

The colors are clickable on our end. Please check the attachment.

Also I want to inform you that the color filter does not work properly. Please look into this.

Can you please share a video?

Thank you!

Files is visible for topic creator and
support staff only.

#429762 Copied

Alyan

Participant

January 7, 2025 at 13:13

I have disabled the cache of my website but anyway i again cleared the cache but still there is no change I am not able to click the out of stock items in shop page

#429763 Copied

Alyan

Participant

January 7, 2025 at 13:20

Here is the proof video link for (out of stock items not clickable) and filter not working properly. When the customer select a color from the color filter. The product should be filtered and show the variation as per the selected color. Please assist in this regard

Please contact administrator
for this information.

#429765 Copied

Luca Rossi

Support staff

January 8, 2025 at 10:11

Hi @Alyan,

This is how it looks on our end: https://www.awesomescreenshot.com/video/35310893?key=7438a99aa23b49184ae48722d4a7377c.

We guess it could the changes we made on the frontend.min.js file. We’re going to roll back this file as before because it requires many customization codes to achieve what you want.

Then we encourage you to submit a feature request on our Taskboard at https://www.8theme.com/taskboard/ -If your suggestion garners sufficient support from other customers, our development team will consider implementing it in one of our future updates.

We truly value your feedback and appreciate your understanding.

Best regards,
The 8Theme Team

#429845 Copied
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