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Out-of-stock product issue - by Alessio - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 9 years, 8 months ago ago by Robert Hall

Alessio

Participant

March 28, 2015 at 02:26

When a product is out-of-stock, there is the button “more info” instead of the “add to cart” button. And this is right, but, clicking on “more info” it stucks on loader and nothing appens until clicking on another product where it show the red banner: “you can not add this product to cart” and this is referred to the previous out-of-stock product.

#52947 Copied Theme version: 2.6.3 WooCommerce version: 2.3.7

11 Answers

Robert Hall

Support staff

March 28, 2015 at 08:16

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#52960 Copied

Alessio

Participant

March 28, 2015 at 15:21

ok

Please, contact administrator
for this information.

#53017 Copied

Eva Kemp

Support staff

March 30, 2015 at 08:35

Hello,

Please update Visual Composer plugin https://www.8theme.com/download-plugins/ .
Also remove “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload it from the theme package of a new version.
After that check “More Info” button and clear browser cache.

Thank you.
Regards,
Eva Kemp.

#53098 Copied

Alessio

Participant

March 30, 2015 at 12:13

I updated visal composer. The folder woocommerce I replaced it with a new one. still not working

#53144 Copied

Eva Kemp

Support staff

March 30, 2015 at 13:49

Hello,

Please provide us with a page link where out-of-stock products are shown.
And give us FTP credentials.

Thank you.
Regards,
Eva Kemp.

#53174 Copied

Alessio

Participant

March 30, 2015 at 14:09

For example, the home page below. search for “cream after sport” and click on “read more”.

Please, contact administrator
for this information.

#53194 Copied

Robert Hall

Support staff

March 30, 2015 at 14:35

Hello,

Please try to disable Ajax “Add To Cart” in Theme Options->Single Product Page.

Regards,
Robert Hall.

#53205 Copied

Alessio

Participant

March 30, 2015 at 16:58

perfect thanks. another thing, when I go into the categories “stones”, there are five pages. If I see all the pages and then I want to return to the previous page, I click on “previous page”. Go to the page of the shop, why?

#53267 Copied

Eva Kemp

Support staff

March 30, 2015 at 17:03

Hello,

It’s because Ajax Filter function is enabled (Theme Options > Shop). “Go to previous page” loads the previous URL in the history list. But shop page is not reloaded if you use Ajax pagination and this method will not work, because the previous page in the history list is Home page, not the 1 shop page. Disable Ajax Filter in theme options if you use “go to previous page” on shop page.

Thank you.
Regards,
Eva Kemp.

#53270 Copied

Alessio

Participant

March 30, 2015 at 17:57

Now everything is clear thanks

#53293 Copied

Robert Hall

Support staff

March 30, 2015 at 18:00

Hello,

You’re welcome!
If you have any questions don’t hesitate to contact us.

Regards,
Robert Hall.

#53299 Copied
Tagged: issue, out of stock, resolve, templates, woocommerce, wordpress
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