Page Becomes Unresponsive on Edit Address Page in Chrome

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 2 days ago ago by Alex Carter

  • Avatar: mohammad
    Amir
    Participant
    April 5, 2025 at 11:07

    Hi there,

    I’m facing an issue with the theme on my WordPress site. When users visit the Edit Address page (/my-account/edit-address/), the page becomes unresponsive after a short time. This mostly happens in Google Chrome, and eventually the browser displays a message saying:

    “Page Unresponsive — You can wait for it to become responsive or exit the page.”

    This behavior is affecting the user experience, as customers are unable to update their billing or shipping addresses properly.
    Do you know what might be causing this issue?

    I’d really appreciate your help with this, as the issue is quite urgent for our live site.

    Thanks in advance for your support.

    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 5, 2025 at 11:32

    Hello Amir,

    Thank you for reaching out to us.

    Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Warm Regards,
    The 8Theme Team

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