Page builder is not updating even after deactivating other plugins one by one

Hello, @Rana,

Thank you for contacting us and for using XStore.

We have reviewed the situation and it appears that the issue you are encountering may be related to caching. To resolve this, we kindly request that you follow the steps below:

1. Please navigate to the XStore dashboard.
2. Unregister the theme.
3. Re-register the theme using the same purchase code.

https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Once you have completed the re-registration process, we would appreciate it if you could attempt to update the WPBakery plugin again. This can be done through the XStore dashboard under the ‘Plugin Installer’ section.

For your convenience, we have provided links to our theme documentation which may offer further guidance on these processes:

– Plugins Update: https://www.8theme.com/documentation/xstore/plugins/plugins-update/
– Activation and Purchase Codes: https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

We trust that these steps will assist you in resolving the issue. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Support Team

Hello, @Rana,

Thank you for your response.

Unregistering and re-registering a theme can potentially result in the loss of current theme customizations.

Here are some considerations:

1/ Backup your current theme settings:

Before making any significant changes, it’s crucial to create a backup of your website, including theme settings and configurations. You can use backup plugins or contact your service provider for assistance.

2/ Export theme settings:

We would like to inform you that XStore includes an Export/Import feature, which can be found under the “XStore > Theme Options” section. This function allows you to conveniently export or import your theme settings.

We trust that you will find this feature beneficial for your needs. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @Rana,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Rana,

We wish to inform you that an issue has been fixed. However, it is uncertain whether this will be a permanent solution, as the WPBakery plugin has started to block automatic updates from all sources except their own. For further information on this matter, please refer to the following article from WPBakery’s knowledge base: https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/

Kind Regards,
8theme team

Hello, @Rana,

The WPbakery plugin was not modified by our team, so you can do the replacement.

Kind Regards,
8theme team