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Page editing and can’t access to statistics

This topic has 2 replies, 2 voices, and was last updated 10 months ago ago by Tony Rodriguez

Rhass

Participant

January 17, 2024 at 22:12

Hello, when I try to edit a page in my website, the page goes blank and I can’t do anything

And also I have a problem to access to statistics

#380304 Copied Theme version: 9.2.6 WooCommerce version: 8.5.1

1 Answer

Tony Rodriguez

Support staff

January 18, 2024 at 06:34

Hello, @Rhass,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#380320 Copied
Tagged: access statistics woocommerce, best selling woocommerce themes, efficient page editing, page editing solutions, premium woocommerce themes, woocommerce theme troubleshooting
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