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Page importer not working wpbackery builder

This topic has 6 replies, 3 voices, and was last updated 1 weeks, 1 days ago ago by Andrew Mitchell

luc

Participant

September 10, 2024 at 10:00

Hi,

The importer is not working anymore.
See screenshot.
Am I doing something wrong?

Luc

Files is visible for topic creator and
support staff only.

#413809 Copied Theme version: 9.4.0

5 Answers

Rose Tyler

Support staff

September 10, 2024 at 10:11

Hello Luc,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#413815 Copied

luc

Participant

September 10, 2024 at 10:19

Thanks for the reply

Content is visible for topic creator and
support staff only.

#413818 Copied

Andrew Mitchell

Support staff

September 10, 2024 at 12:35

Hello, luc,

Thank you for providing us with the necessary access. Upon review, we have identified that the issue stems from an incorrect script loading on the page.

Specifically, the file
plugins/et-core-plugin/app/models/pages-import/js/import.js
is being loaded from an incorrect directory, namely
core/app/models/pages-import/js/import.js
It appears that this directory does not physically exist and may be a virtual directory created by some form of optimizer.

In order to proceed with our work, we need to make some modifications to the import.js file. However, these changes are not being reflected due to the incorrect file being loaded.

Could you please revert to the default method of script loading so that we can continue our tasks effectively?

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#413836 Copied

luc

Participant

September 11, 2024 at 09:02

Hi,
I think I revert everything to the default method of script loading.

#413920 Copied
Andrew Mitchell

Support staff

September 12, 2024 at 16:04
Hello, luc,

Thank you for switching the script loading settings. We have addressed the issue by making modifications to the following files:
```
- et-core-plugin/app/models/pages-import/js/app/models/pages-import/js/import.js
- et-core-plugin/app/models/pages-import/js/app/models/pages-import/template-parts/popup.php
```
Please verify that everything is functioning as expected. Additionally, these changes will be included in the upcoming update.

Best Regards,
8Theme’s Team
#414132 Copied
Tagged: fix wpbackery page importer, resolve importer not working, woocommerce wordpress themes, woocommerce wpbackery solutions, wpbackery builder issues
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