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Page keeps reloading when submitting search on Safari on Mac OSX

This topic has 8 replies, 3 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

itai

Participant

December 5, 2016 at 15:40

Hello,
When we use the search option, type a keyword and press ‘enter’ to look for a product only on Safari on Mac OSX the page keeps refreshing infinitely until sometimes it crushes the safari browser.
here is a link for the search query example where it happens: http://tlfapparel.com/?s=black&post_type=product

Please assist.

Itay.

#147958 Copied

7 Answers

Eva Kemp

Support staff

December 5, 2016 at 17:46

Hello,

Could you please show video of the issue?
We see this result on Mac http://prnt.sc/dfnzbr .

Regards,
Eva Kemp.

#148010 Copied

itai

Participant

December 5, 2016 at 18:10

Yes, in the private content you will find a link to the screen capture video.

Please, contact administrator
for this information.

#148024 Copied

Eva Kemp

Support staff

December 6, 2016 at 10:27

Hello,

Unfortunately we still don’t see any issues:
https://www.dropbox.com/s/srqw8b7a3ciu8k8/not%20problem.mov?dl=0
What Safari version are you using?

Regards,
Eva Kemp.

#148093 Copied

itai

Participant

December 6, 2016 at 15:13

Hi I tried three different Macs and it did the same thing.

1. Safari version 8.0.7 (10600.7.12) on OS X Yosemite 10.10.4
2. Safari version 8.0.4 (10600.4.10.7) on OS X Yosemite 10.10.2
3. Safari version 6.1.6 on OS X 10.7.5

#148128 Copied

Eva Kemp

Support staff

December 7, 2016 at 09:11

Hello,

Unfortunately we can’t reproduce the issue.
Please check with new Safari version http://prnt.sc/dgce8f .
If the problem persists there too please write in Xstore chat and inform that you’re writing about Legenda issue.

Regards,
Eva Kemp.

#148206 Copied

itai

Participant

December 7, 2016 at 14:23

This is so unprofessional. We have 3 Macs in the company and it is not working on any of them.
I’ve sent you a video as a proof. How can we escalate this issue?

#148240 Copied

Jack Richardson

Support staff

December 8, 2016 at 10:01

Hello,

Please write in Xstore chat and inform that you’re writing about Legenda issue.
Our specialists will help you online.

Best regards,
Jack Richardson.

#148336 Copied
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