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Page not Found - by Su Flo - on WordPress WooCommerce support

This topic has 29 replies, 4 voices, and was last updated 5 years, 7 months ago ago by Rose Tyler

  • Avatar: Su Flo
    Su Flo
    Participant
    May 2, 2019 at 15:39

    We have a question in the Private content and hope you can assist ..

    Please, contact administrator
    for this information.
    #213268 Copied Theme version: Xstore WooCommerce version: 5.2
    28 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2019 at 15:45

    Hello,

    Try to disable Massive Addons plugin, if this solves the problem, you have a known issue of the Massive Addons plugin that caused by server limits https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 You need to contact hosting provider and ask to increase the maximum body length value, then you will be able to edit pages/products without the “page not found” error.

    Regards

    #213269 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 2, 2019 at 16:00

    Thanks Rose, will contact the Hosting. Also…

    Please contact administrator
    for this information.
    #213271 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 2, 2019 at 16:50

    HI Rose, Response from the hosting in the Private content..

    Please contact administrator
    for this information.
    #213276 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 2, 2019 at 18:52

    Hello,

    <IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

    Regards

    #213282 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 2, 2019 at 19:17

    Hi Olga,

    Please contact administrator
    for this information.
    #213285 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 2, 2019 at 19:51

    Hi Olga..

    Please contact administrator
    for this information.
    #213286 Copied
    Avatar: John Holden
    John Holden
    Support staff
    May 3, 2019 at 03:34

    Hi,

    Please send:

    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will add to .htaccess file

    Regards,
    Hung PD

    #213304 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 3, 2019 at 08:44

    Hi..

    Please contact administrator
    for this information.
    #213314 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2019 at 09:06

    Hello,

    We are talking about maximum body length value. Try to add those rules to your .htaccess file:

    <IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

    How to add custom favicon – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/

    Regards

    #213316 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 3, 2019 at 09:11

    Thanks Rose, much appreciated ..

    Please contact administrator
    for this information.
    #213317 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 3, 2019 at 11:02

    Hello,

    There is no safe way to add the code to .htaccess file via Dashboard.
    Take into account that we are not the authors of the Massive Addons plugin that causes your problem. We contacted the author and got the answers:
    1) https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143
    2) https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820
    This is all the info that we have. If you need some detailed explanation it would be better if you contact plugin author directly.

    Regards

    #213323 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 3, 2019 at 11:31

    Thanks Olga..

    Please contact administrator
    for this information.
    #213326 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2019 at 12:35

    Try to set 10M as was mentioned – http://prntscr.com/njw8x0

    Regards

    #213334 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 3, 2019 at 16:23

    Hi Rose..

    Please contact administrator
    for this information.
    #213353 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 3, 2019 at 21:51

    Hi Rose.. after further communication with the hosting they have asked..

    Please contact administrator
    for this information.
    #213354 Copied
    Avatar: John Holden
    John Holden
    Support staff
    May 4, 2019 at 04:50

    Hi,

    https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Regards,
    Hung PD

    #213359 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 7, 2019 at 19:00

    Dear Hung…

    Please contact administrator
    for this information.
    #213513 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2019 at 07:28

    Hello,

    Please provide correct wp-admin access and describe in details what to do to see the problem. We will check the problem more deeply.

    Regards

    #213525 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 8, 2019 at 08:13

    Hi Rose…

    Please contact administrator
    for this information.
    #213527 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2019 at 08:37

    Hello,

    I do not see the problem with a page updating on your site. Do you face it on a particular page?
    Check how this works with a default theme. We are able to help only in case the problem relates strictly to our theme. I do not see any problems from our side, for now.

    Regards

    #213528 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 8, 2019 at 09:45

    Hi Rose….

    Please contact administrator
    for this information.
    #213531 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 8, 2019 at 10:40

    HI Rose///

    Please contact administrator
    for this information.
    #213535 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 8, 2019 at 10:57

    Hi Rose Urgent

    Please contact administrator
    for this information.
    #213536 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 8, 2019 at 11:00

    Hello,

    Yes, we are testing and password is changed. And we can’t enable the xstore theme back. Don’t do this!

    We have checked your site with the default theme and faced the same issue even if we tried to check the Appearance > Themes
    So, we don’t have ideas about why you have this problem.

    Regards

    #213537 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 8, 2019 at 11:07

    Good..

    Please contact administrator
    for this information.
    #213538 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 8, 2019 at 11:25

    Hello,

    As was mentioned, the problem doesn’t relate to our theme. The issue can be caused by one of 3rd party plugins. We would recommend you to create a staging site (the full copy of the live site) and do tests there, to prevent changes in functionality of the production site. Disable plugins and activate them one by one there. Also, Check error.log on your server to get some tips about the problem.

    Regards

    #213539 Copied
    Avatar: Su Flo
    Su Flo
    Participant
    May 8, 2019 at 12:01

    Thank you Olga, much appreciated.

    #213542 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2019 at 12:39

    Hello,

    You’re welcome!

    Regards

    #213546 Copied
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