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Page not found error and All departments menu can't be closed

This topic has 8 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: Evrim
    Evrim
    Participant
    October 14, 2020 at 18:49

    Hope you are well.
    I have a couple of issues.
    1. Sometimes the web site shows 404 page although the page exists. Sometimes I encounter this error admin panel. You can find some examples below. After refresh page the page loads(sometimes more than one refresh).

    https://ellsekozmetik.com/errors/pnf1.png
    https://ellsekozmetik.com/errors/pnf1.png
    https://ellsekozmetik.com/errors/pnf1.png
    https://ellsekozmetik.com/errors/pnf1.png

    2. I couldn’t close the All Departments menu although I select open by click or open by hover.

    Please, contact administrator
    for this information.
    #255102 Copied Theme version: 7.0.2
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 15, 2020 at 12:23

    Hello,

    1) Fixed. We have added the code provided by the Massive Addons plugin https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 And it helped.

    2) Provide us with FTP access to your site to check the issue in more detail.

    Regards

    #255175 Copied
    Avatar: Evrim
    Evrim
    Participant
    October 15, 2020 at 23:35

    Hi thanks,

    You can find in private are.

    Please contact administrator
    for this information.
    #255253 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 16, 2020 at 13:08

    Hello,

    Check now.

    Regards

    #255323 Copied
    Avatar: Evrim
    Evrim
    Participant
    October 23, 2020 at 01:56

    The second issue has been solved. Thanks a lot. However, I still get 404 errors. Could you check again, please? If you need I can send new screenshots.

    #256152 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 23, 2020 at 12:00

    Hello,

    What page are you trying to edit when get the 404 error? I don’t face this problem http://prntscr.com/v58hab

    Regards

    #256215 Copied
    Avatar: Evrim
    Evrim
    Participant
    October 24, 2020 at 00:36

    It doesn’t occurat all time. It’s not just related edit a page. I can see this error sometimes. After refreshing it, the page work(Sometimes after a couple of refreshes). You can see sample screenshots below.

    https://ellsekozmetik.com/errors/pnf5.png
    https://ellsekozmetik.com/errors/pnf6.png
    https://ellsekozmetik.com/errors/pnf7.png
    https://ellsekozmetik.com/errors/pnf8.png

    #256321 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 24, 2020 at 14:30

    Hello,

    Contact your hosting provider and ask about server error logs. Probably you reached some limit and error logs will display which one.

    Regards

    #256385 Copied
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