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Page not found issues - by CJMillar82 - on WordPress WooCommerce support

This topic has 19 replies, 4 voices, and was last updated 9 years, 9 months ago ago by Olga Barlow

  • Avatar: CJMillar82
    CJMillar82
    Participant
    December 31, 2014 at 03:29

    Fatal error: Call to undefined function woocommerce_get_template() in /home/webx/public_html/equiflexsleeve/wp-content/themes/royal/taxonomy-portfolio_category.php on line 5

    Need help fixing this please! I need to be able to link directly to the different portfolio category pages.
    I also need to change the breadcrumbs from saying “projects” to success stories, or something similar. How/where do I do this?

    Thank you!

    #31519 Copied
    18 Answers
    Avatar: stan
    Stan Russell
    Participant
    December 31, 2014 at 08:20

    Hello,

    please provide us with admin credentials for your site in private content.

    Regards,
    Stan Russell.

    #31526 Copied
    Avatar: CJMillar82
    CJMillar82
    Participant
    January 2, 2015 at 16:39

    Here is the login info

    Please, contact administrator
    for this information.
    #31713 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    January 2, 2015 at 16:46

    Hello,

    Please provide us also with a page link where that error is shown.

    Thank you.
    Regards,
    Eva Kemp.

    #31717 Copied
    Avatar: CJMillar82
    CJMillar82
    Participant
    January 6, 2015 at 20:45

    http://equiflexsleeve.horseflydigital.com/projects_cat/endurance/

    Fatal error: Call to undefined function woocommerce_get_template() in /home/webx/public_html/equiflexsleeve/wp-content/themes/royal/taxonomy-portfolio_category.php on line 5

    I also need to change the breadcrumbs from saying “projects” to success stories, or something similar. How/where do I do this?

    #32196 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    January 6, 2015 at 23:42

    Hello,

    As I see you’re using old theme version. Please update it to 1.5.2.
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”).

    Thank you.
    Regards,
    Eva Kemp.

    #32226 Copied
    Avatar: CJMillar82
    CJMillar82
    Participant
    January 7, 2015 at 00:12

    Can you please email me the update?

    cj@horseflygroup.com

    #32233 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    January 7, 2015 at 00:59

    Hello,

    The theme archive has been sent.
    Please check your mail.

    Thank you.
    Regards,
    Eva Kemp.

    #32242 Copied
    Avatar: CJMillar82
    CJMillar82
    Participant
    January 7, 2015 at 05:05

    I updated the theme and we still get this error: Fatal error: Call to undefined function woocommerce_get_template() in /home/webx/public_html/equiflexsleeve/wp-content/themes/royal/taxonomy-portfolio_category.php on line 5

    PLEASE HELP

    #32254 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    January 7, 2015 at 14:03

    Hello,

    The link you provided previously doesn’t work. Where can we see the error?

    Thank you.
    Regards,
    Eva Kemp.

    #32291 Copied
    Avatar: CJMillar82
    CJMillar82
    Participant
    January 7, 2015 at 15:47

    http://equiflexsleeve.horseflydigital.com/projects_cat/endurance/

    #32303 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    January 8, 2015 at 11:39

    Hello,

    There is no such page. It gives “404 error”. Where do you see “Fatal error” message?

    Regards,
    Eva Kemp.

    #32378 Copied
    Avatar: CJMillar82
    CJMillar82
    Participant
    January 8, 2015 at 19:22

    Yes and there should be a page for that – when you go to portfolio > categories you can view the category page (there is a URL for it).

    #32485 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    January 8, 2015 at 20:34

    Hello,

    Your domain http://equiflexsleeve.horseflydigital.com is redirecting to other link and it is http://equiflexsleeve.com/projects_cat/endurance/
    Please provide us with FTP credentials to this site.

    Thank you.
    Regards,
    Eva Kemp.

    #32509 Copied
    Avatar: CJMillar82
    CJMillar82
    Participant
    January 8, 2015 at 21:36

    Yes because the site is live now. All credentials are the same.

    Please, contact administrator
    for this information.
    #32521 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 27, 2015 at 15:30

    Hello,

    We have fixed the issue with portfolio category and also changed the breadcrumbs from “projects” to “success stories” (keep file royal/framework/portfolio.php in safe).

    Regards,
    Olga Barlow

    #37388 Copied
    Avatar: CJMillar82
    CJMillar82
    Participant
    January 30, 2015 at 21:36

    Thank you!

    #38492 Copied
    Avatar: CJMillar82
    CJMillar82
    Participant
    January 30, 2015 at 21:41

    Question – where do I go to capitalize the “S” in stories in the breadcrumbs, and where do you need me to save that file? Or how do we save it?

    #38493 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 31, 2015 at 08:49

    Hello,

    You need to edit your portfolio page title to change breadcrumbs.
    When you decide to update theme, you need save that file on your local machine or in any other place first. Then update theme and after update replace updated file by file that was saved.

    Regards,
    Olga Barlow

    #38524 Copied

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