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Page preview not same live preview on mobile and pc

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

kanompunk

Participant

October 11, 2023 at 09:35

page preview not same live preview on mobile and pc

Please, contact administrator
for this information.

#369882 Copied Theme version: 9 WooCommerce version: XStore 9.1.6

1 Answer

Tony Rodriguez

Support staff

October 11, 2023 at 09:43

Hello, @kanompunk,

Thank you for contacting us and for using XStore.

1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

2) We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

3) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

Best Regards,
8Theme’s Team.

#369883 Copied
Tagged: best selling woocommerce, live preview issues, mobile pc discrepancies, page preview problems, preview inconsistencies fixes, woocommerce themes
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Page preview not same live preview on mobile and pc

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