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Page scrolling issue - by babelpr - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 8 years, 1 months ago ago by Eva Kemp

babelpr

Participant

October 11, 2016 at 10:51

Hi, there seems to be some JS that’s causing the site to scroll in sections instead of smoothly.

For example try scrolling on this page:
https://babelpr.com/internet-of-things-iot-media-strategies/

Please can you advise on what’s causing the scroll and how to reset so the site scrolls smoothly.

#142262 Copied Theme version: 2.6

7 Answers

Eva Kemp

Support staff

October 11, 2016 at 11:36

Hello,

I don’t see any issues with scrolling. What browser are you checking in?
Also provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#142268 Copied

babelpr

Participant

October 11, 2016 at 11:42

Credentials below.

Thanks.

Please, contact administrator
for this information.

#142270 Copied

Eva Kemp

Support staff

October 11, 2016 at 11:44

Hello,

I don’t see any issues with scrolling. What browser are you checking in?
Could you please show a video of the problem?

Regards,
Eva Kemp.

#142271 Copied

babelpr

Participant

October 11, 2016 at 11:55

Hi Eva,

I think the issue is isolated with macs. I’m using Chrome (V49) on Mac OS X.

Here’s a video:
http://take.ms/DRf3q

The scroll movement is for a single line but the page is skipping large chunks.

Thanks.

#142272 Copied

Eva Kemp

Support staff

October 12, 2016 at 08:44

Hello,

We checked your site on Mac and didn’t found such issue.
You can modify scroll settings in Ultimate Addons section:
http://prnt.sc/csteow
or disable it.

Regards,
Eva Kemp.

#142373 Copied

babelpr

Participant

October 12, 2016 at 12:36

That’s fixed it!

Perfect. Thanks.

#142411 Copied

Eva Kemp

Support staff

October 12, 2016 at 13:02

Hello,

You’re welcome.

Regards,
Eva Kemp.

#142417 Copied
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