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Pages break randomly - by vpourdeisgn - on WordPress WooCommerce support

This topic has 5 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

vpourdeisgn

Participant

April 9, 2020 at 19:35

Hi, i have pages on my Xstore site that breaks randomly (ie: bottom part of the page disappears). Been struggling with that for a year. We always rebuild the page. And now everytime we rebuild 1, the other one break.
see the broken one here : https://www.reeliv5.com/produit/reeliv5-sommeil/

should display with more content as this one : https://www.reeliv5.com/produit/reeliv5-anti-stress/
thanks.

#233095 Copied Theme version: XStoreVersion: 3.11.1 WooCommerce version: 3.1.2

4 Answers

Rose Tyler

Support staff

April 10, 2020 at 07:18

Hello,

Please provide temporary wp-admin access, so we can take a closer look.
Also, describe the problem in more detail.

Regards

#233110 Copied

vpourdeisgn

Participant

April 15, 2020 at 15:37

hi, attached is the info u need

Please contact administrator
for this information.

#233564 Copied

vpourdeisgn

Participant

April 15, 2020 at 15:44

the problem :
all the bottom of the pages of products break randomly.
see the problem of this one : https://www.reeliv5.com/produit/reeliv5-sommeil/
VS
https://www.reeliv5.com/produit/reeliv5-energie/

we always rebuild it by hand and another one breaks

#233567 Copied

Olga Barlow

Support staff

April 15, 2020 at 17:44

Hello,

First of all, you are using out of date version of the XStore theme and child theme with customized woocommerce files http://prntscr.com/rzyqth Once we switch to parent theme I don’t see issues http://prntscr.com/rzysgy It looks that your customization caused the problem with the related products slider.

Actually, I would recommend you to create a staging site (full copy of the production) and update theme, plugins, WP there to latest versions and then check which of changed files causes the issue. Once everything is updated, the problem is fixed then move updated files to production site to be up to date.

Regards

#233581 Copied
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