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Pages created on Elementor can not be edited

This topic has 9 replies, 3 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

  • Avatar: oceanbulkon
    oceanbulkon
    Participant
    November 26, 2022 at 03:01

    Hello I have made various pages on Elementor, they show blank content because I have not finalised them, when I want to edit and add content, Elementor does not start. I have tried all troubleshooting advises that you have shared but no success, can you help? I am a newbie maybe I could not do that but need help.

    Please, contact administrator
    for this information.
    #339680 Copied Theme version: 8.3.7
    8 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 26, 2022 at 06:11

    Hello, @oceanbulkon,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #339691 Copied
    Avatar: oceanbulkon
    oceanbulkon
    Participant
    November 26, 2022 at 10:09

    Hello,

    I did but no success, can you please help me with further.

    Please contact administrator
    for this information.
    #339725 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 10:27

    Hello,

    Please provide FTP access, so we can check the situation more deeply.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    #339728 Copied
    Avatar: oceanbulkon
    oceanbulkon
    Participant
    November 26, 2022 at 12:27

    Hello You can find the information on private area, let me know if you need further

    Thank you in advance

    Please contact administrator
    for this information.
    #339733 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 12:39

    Hello,

    Thanks for the reply.
    What FTP password can we use?

    Regards

    #339736 Copied
    Avatar: oceanbulkon
    oceanbulkon
    Participant
    November 26, 2022 at 12:44

    this should be in use

    Please contact administrator
    for this information.
    #339738 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 15:15

    Hello,

    Thanks for the reply.
    Another specialist will get back to you after a detailed review. Please be patient and do not change access.

    Regards

    #339742 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 21:31

    Hello,

    Please, check you pages now !
    We changed your cache settings because they created some issues in minifications of scripts
    Also we added few lines of code in your child-theme/functions.php -> https://prnt.sc/WTQivbfcN2c3 due to Elementor recommendations -> https://github.com/elementor/elementor/issues/13746

    Regards

    #339771 Copied

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The issue related to '‘Pages created on Elementor can not be edited’' has been successfully resolved, and the topic is now closed for further responses

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