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Parallax effect does not run - by Timpa - on WordPress WooCommerce support

This topic has 18 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

Timpa

Participant

November 30, 2018 at 17:52

Hi, i’m having this problem. In my test website the parallax effect does not run until I don’t open the Chrome inspection bar.

Please, contact administrator
for this information.

#205190 Copied Theme version: 3.9

17 Answers

Rose Tyler

Support staff

December 3, 2018 at 08:24

Hello,

1) Which block on the site has the problem with parallax? Could you, please provide a screenshot of the problem?
You can use such screenshot maker as Lightshot https://prnt.sc/
Also, please provide temporary wp-admin access.
2) You need to create custom.css file (rename the file “default.custom.css” which is located in theme directory) or disable “Enable Custom CSS file” in Theme Options > Custom css.
3) Please re-upload these images https://prnt.sc/lpydxs

Regards

#205209 Copied

Timpa

Participant

December 3, 2018 at 09:20

Hi thanks for your replay. I private area you’ll follow all you ask me. Thanks

Please contact administrator
for this information.

#205216 Copied
Rose Tyler

Support staff

December 3, 2018 at 10:22
Hello,

Please follow these screenshots: http://prntscr.com/lpzvnt http://prntscr.com/lpzvul http://prntscr.com/lpzvyr
```
.fixed-bg {
    background-attachment: fixed !important;
    background-position: center center !important;
    -webkit-backface-visibility: hidden;
    backface-visibility: hidden;
}
```
Regards
#205231 Copied
Timpa

Participant

December 4, 2018 at 09:00

Sorry but…

Please contact administrator
for this information.

#205328 Copied

Timpa

Participant

December 4, 2018 at 09:06

I can add that if I remove the 2 rows with “mansory grid” right above the parallax effetc starts running again

#205330 Copied

Timpa

Participant

December 4, 2018 at 09:07

loook here

Please contact administrator
for this information.

#205331 Copied
Olga Barlow

Support staff

December 4, 2018 at 13:24
Hello,

This is not the theme issue. This is bug of the WPBakery plugin effect, it does not work even with the default WP theme https://gyazo.com/26131e31565baa33bf11de9731e746cb . I have added custom code in child theme style.css to fix the issue
```
.vc_parallax .vc_parallax-inner {
    background-attachment: fixed;
}
```
Check now.

Regards
#205358 Copied
Timpa

Participant

December 4, 2018 at 15:11

ok, thank you.

#205363 Copied

Rose Tyler

Support staff

December 4, 2018 at 15:33

You’re welcome!

Regards

#205365 Copied

Timpa

Participant

December 11, 2018 at 14:35

Hi, I’m having this new problem. I’ve installed Contact form plugin, but when I save a noew form, wordpress tells me

Misconfiguration leads to mail delivery failure or other troubles. Validate your contact forms now. » Validate Contact Form 7 Configuration

Contact form created.

and no form listed below. If I click on “Validate Contact Form 7 Configuration” ink, I see “validate 0 Contact form now

Please contact administrator
for this information.

#205797 Copied

Timpa

Participant

December 11, 2018 at 15:16

and now I’m having problems with Rev Slider, It stops duplicate sliders

Please contact administrator
for this information.

#205801 Copied

Timpa

Participant

December 11, 2018 at 15:42

now I’ve tried rewind the theme updates, but I’ve problem with the db, I’ll tell you when I’ll solve.

#205805 Copied

Rose Tyler

Support staff

December 12, 2018 at 11:02

Hello,

Ok. Let us know.

Regards

#205840 Copied

Timpa

Participant

December 12, 2018 at 11:38

ok solved thanks

#205844 Copied

Rose Tyler

Support staff

December 12, 2018 at 12:04

Thanks for the reply.
Please describe one more time in details what problems do you have so I can take a closer look and help.

Regards

#205846 Copied

Timpa

Participant

December 12, 2018 at 18:50

it seams was a problem on remote server, so the theme upgrade and the db import was failed/uncomplete.

#205882 Copied

Rose Tyler

Support staff

December 13, 2018 at 09:52

Hello,

Are your problems solved? Is there anything I can help you with?

Regards

#205908 Copied
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