Parallax effect does not run - by Timpa - on WordPress WooCommerce support

This topic has 18 replies, 3 voices, and was last updated 6 years ago ago by Rose Tyler

  • Avatar: Timpa
    Timpa
    Participant
    November 30, 2018 at 17:52

    Hi, i’m having this problem. In my test website the parallax effect does not run until I don’t open the Chrome inspection bar.

    Please, contact administrator
    for this information.
    17 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 08:24

    Hello,

    1) Which block on the site has the problem with parallax? Could you, please provide a screenshot of the problem?
    You can use such screenshot maker as Lightshot https://prnt.sc/
    Also, please provide temporary wp-admin access.
    2) You need to create custom.css file (rename the file “default.custom.css” which is located in theme directory) or disable “Enable Custom CSS file” in Theme Options > Custom css.
    3) Please re-upload these images https://prnt.sc/lpydxs

    Regards

    Avatar: Timpa
    Timpa
    Participant
    December 3, 2018 at 09:20

    Hi thanks for your replay. I private area you’ll follow all you ask me. Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 10:22

    Hello,

    Please follow these screenshots: http://prntscr.com/lpzvnt http://prntscr.com/lpzvul http://prntscr.com/lpzvyr

    .fixed-bg {
        background-attachment: fixed !important;
        background-position: center center !important;
        -webkit-backface-visibility: hidden;
        backface-visibility: hidden;
    }

    Regards

    Avatar: Timpa
    Timpa
    Participant
    December 4, 2018 at 09:00

    Sorry but…

    Please contact administrator
    for this information.
    Avatar: Timpa
    Timpa
    Participant
    December 4, 2018 at 09:06

    I can add that if I remove the 2 rows with “mansory grid” right above the parallax effetc starts running again

    Avatar: Timpa
    Timpa
    Participant
    December 4, 2018 at 09:07

    loook here

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 4, 2018 at 13:24

    Hello,

    This is not the theme issue. This is bug of the WPBakery plugin effect, it does not work even with the default WP theme https://gyazo.com/26131e31565baa33bf11de9731e746cb . I have added custom code in child theme style.css to fix the issue

    .vc_parallax .vc_parallax-inner {
        background-attachment: fixed;
    }

    Check now.

    Regards

    Avatar: Timpa
    Timpa
    Participant
    December 4, 2018 at 15:11

    ok, thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2018 at 15:33

    You’re welcome!

    Regards

    Avatar: Timpa
    Timpa
    Participant
    December 11, 2018 at 14:35

    Hi, I’m having this new problem. I’ve installed Contact form plugin, but when I save a noew form, wordpress tells me

    Misconfiguration leads to mail delivery failure or other troubles. Validate your contact forms now. » Validate Contact Form 7 Configuration

    Contact form created.

    and no form listed below. If I click on “Validate Contact Form 7 Configuration” ink, I see “validate 0 Contact form now

    Please contact administrator
    for this information.
    Avatar: Timpa
    Timpa
    Participant
    December 11, 2018 at 15:16

    and now I’m having problems with Rev Slider, It stops duplicate sliders

    Please contact administrator
    for this information.
    Avatar: Timpa
    Timpa
    Participant
    December 11, 2018 at 15:42

    now I’ve tried rewind the theme updates, but I’ve problem with the db, I’ll tell you when I’ll solve.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 11:02

    Hello,

    Ok. Let us know.

    Regards

    Avatar: Timpa
    Timpa
    Participant
    December 12, 2018 at 11:38

    ok solved thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 12:04

    Thanks for the reply.
    Please describe one more time in details what problems do you have so I can take a closer look and help.

    Regards

    Avatar: Timpa
    Timpa
    Participant
    December 12, 2018 at 18:50

    it seams was a problem on remote server, so the theme upgrade and the db import was failed/uncomplete.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2018 at 09:52

    Hello,

    Are your problems solved? Is there anything I can help you with?

    Regards

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